Call Center - Collections

Description

Job Summary: We are seeking a committed, results-oriented Collections Advisor with negotiation skills to manage debts and payment agreements. Key Highlights: 1. Dynamic and challenging work environment 2. Opportunities for professional growth and development 3. Stability and a professional environment that values your performance **On behalf of one of our clients, we are looking for a Collections Advisor**, a committed, results-oriented professional with effective negotiation skills, who meets the following profile: **REQUIREMENTS:** * Technical or university studies in **Administration, Accounting, Finance, Economics, or related fields**. * **Minimum 1 year of experience** in collections management, customer service, call center, or similar areas. * Experience in **debt negotiation, payment agreements, or portfolio recovery**. * Knowledge of CRM and/or Finance. **RESPONSIBILITIES:** * Contact customers by phone to inform them about the status of their debts and payment due dates. * Negotiate payment agreements assertively and respectfully, setting deadlines and payment methods aligned with customers’ needs. * Conduct detailed follow-up on established payment agreements with customers and ensure compliance. * Provide advisory and guidance to customers, offering current and most suitable options to settle their debt. * Work to achieve and meet the company’s established portfolio recovery indicators and targets. * Record and update payment information and customer interactions in the company’s management systems. * Collaborate with other departments to resolve incidents related to customer debts and payments. * Daily reporting of activities performed—including collections executed and payments received—to supervisors. **WE OFFER:** * A dynamic and challenging work environment with opportunities for professional growth and development. * Formal employment registration from day one, including all statutory benefits under the general regime (bonus, CTS, standard health insurance). * **Working Hours:** Monday to Friday, and Saturdays (only **when necessary**). * On-site work mode in Surquillo. * Fixed salary: 1200. * **Unlimited commissions (no cap)**. If you have collections experience and seek stability, unlimited income, and a professional environment that values your performance, this is your opportunity. Apply now and grow with us. Salary: S/.1,200.00 \- S/.1,300.00 per month Workplace: On-site employment