Customer Collaboration Analyst

Description

Job Summary: We are seeking a professional to manage logistics collaboration with customers, ensure efficient supply, and improve processes to deliver the best service. Key Highlights: 1. Manage alignment of customer service requirements. 2. Ensure correct and efficient supply of Kimberly-Clark products. 3. Coordinate to identify opportunities for logistics efficiency. Join the team behind iconic brands such as Huggies®, Cottonelle®, Kotex®, Poise® and Depend®. At Kimberly-Clark, everything is here for you: innovation, growth, and the opportunity to make a real impact. You are not the person who settles for just any position. Neither are we. Because we want to create Better Care for a Better World, and that requires a certain kind of person—and teams—committed to making a difference. Here, you will contribute your professional experience, talent, and motivation to build and manage our portfolio of iconic and innovative brands. In this role, you will help us deliver better care to billions of people worldwide. IT ALL STARTS WITH YOU. **About You** In this professional role, you will focus on winning with consumers and the market, placing safety, mutual respect, and human dignity at the center. Manage through logistics collaboration with customers, ensuring efficient supply of requested products to their delivery points served by Kimberly-Clark, guaranteeing integration between commercial and logistics functions to align delivery requirements, prioritize customers, and pursue continuous process improvement to achieve business objectives at both commercial and logistics levels, and provide our customers and consumers with the best service at the lowest possible cost. * Manage alignment of customer service requirements. * Periodically align with customers on priorities for service and cost improvement. * Ensure correct and efficient supply of Kimberly-Clark products across the logistics chain of assigned customers. * Effectively manage claims raised by assigned customers. * Collaborate with customers’ logistics teams to review costs/fees and propose revisions or upward risk alerts. * Support Kimberly-Clark’s logistics teams in managing issues within the order fulfillment flow (blocks, rejections, claims). * Continuously monitor market changes and escalate this information to enable timely response. * Periodically evaluate service level and satisfaction results. * Track proper handling of claims generated by customers. * Evaluate proper functioning of Order Management, Billing, and Transportation with logistics teams. * Coordinate with Kimberly-Clark’s logistics team to identify logistics efficiency opportunities for distribution cost reduction and service level improvement. * Coordinate with Kimberly-Clark’s commercial and logistics teams to efficiently dispatch suggested orders and channel promotional push orders, based on dispatch volumes (m3), product sellout activation, minimum store order quantities, and store warehouse receiving capacity. To succeed in this role, you will need the following qualifications: * Bachelor’s degree in Industrial Engineering, Business Administration, or related field. * Experience in logistics management or international trade. * Knowledge of SAP and handling of customer and/or supplier databases. * Languages: Advanced English. * Advanced SAP proficiency. * Office software proficiency. * Advanced Excel, Power BI, and Power Apps expertise. **Guided by Purpose. Driven by You.** **Total Rewards** We believe our employees are our greatest asset and are committed to providing them with the resources they need to succeed. If you seek a rewarding career at a company that cares about its employees, then Kimberly-Clark is the place for you. These are just some of the benefits you would enjoy working in this role at Kimberly-Clark: * Hybrid work model. * Medical insurance. * Product package. * On-site physician. * Flexible working hours. Benefits may vary by country and position; specific details are shared during the recruitment process. **To Be Considered** Click the Apply button and complete the application process below. A member of our recruitment team will review your application and contact you if your skills align with the role. Check out our careers page: https://careers.kimberly-clark.com/es-419 **And finally, a few alignments...** For Kimberly-Clark to grow and thrive, we must be an inclusive organization that applies the diverse experiences and passions of our team members to the brands that improve people’s lives worldwide—so we aim to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you drive our company’s continued success. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to pre-employment screening verification, which may include drug testing, background verification, and medical assessment. This position is available only to local candidates already authorized to work in the country of the position. Kimberly-Clark will not provide relocation support for this role. #LI-Hybrid **PRIMARY LOCATION** -------------------- Lima Office Miraflores **WORKER TYPE** --------------- Employee **WORKER SUB-TYPE** -------------------- Regular **JOB TYPE** ------------ Full time