Guest Experience Expert

Description

Job Summary: Guest Experience Experts create a unique and memorable experience, guiding guests throughout their stay and anticipating their needs. Key Highlights: 1. Create unique and memorable experiences for guests. 2. Empowered to be mobile and respond to guest requests. 3. Opportunity to be part of a global team and grow professionally. **Additional Information** **Job Number**26091129 **Job Category**Rooms \& Guest Services Operations **Location**Malecon De La Reserva 615, Miraflores, Lima, Peru, Peru, Lima 18 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it’s about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be mobile and do what needs to be done at any given moment. Whether performing operational tasks, handling guest requests, completing reports, or sharing highlights about local events and attractions, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamental requirements for success (creating a safe workplace, following company policies and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks—and other reasonable tasks assigned—to ensure guest satisfaction and smooth hotel operations. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law. Law No. 26772* Marriott Hotels strives to elevate the art of hospitality—innovating whenever possible while preserving the comfort of the familiar worldwide. As a host at Marriott Hotels, you’ll help uphold our promise of “A wonderful hotel experience, always,” delivering thoughtful, sincere service that anticipates guests’ needs and enhances this living legacy. With a name synonymous with hospitality around the world, we’re proud to invite you to explore career opportunities with Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because if you’re happy, guests will be too. JW Marriott associates are trusted, innovative, genuine, intuitive, and carry forward the brand’s and founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy authentic camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and—most importantly—a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest care begins with how we care for our associates. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.