Customer Support and Post-Sales Advisor

Description

Job Summary: We are seeking a Customer Support and Post-Sales Advisor to serve as the voice and backbone of our customers, ensuring agile and satisfying experiences. Key Responsibilities: 1. Handle inquiries, complaints, and requests through various digital channels. 2. Guide customers in configuring and using our platform. 3. Conduct online training sessions for customers via webinars. **About Us** At ARI, we are a 100% Peruvian technology company transforming how businesses sell and connect with their customers. Our omnichannel sales platform combines innovation, design, and usability to create distinctive experiences. **The Role** We are looking for a Customer Support and Post-Sales Advisor who will be the voice and backbone of our customers. You will act as the liaison between users and our platform, ensuring every experience is agile, clear, and satisfying. If you are passionate about problem-solving, communicating effectively, and working with technology, this opportunity is for you! **What You’ll Do:** * Handle inquiries, complaints, and requests via phone, email, chat, and other digital channels * Provide quick and effective solutions from the first point of contact * Guide customers in configuring and using our platform (App and Web) * Conduct online training sessions for customers via webinars * Manage incidents and follow-ups using tools such as MS Teams, Meta Business Suite, GitHub, and Excel **What We’re Looking For:** * Technical or university education (in progress or completed) * Minimum **1 year of experience** in customer service, telephone support, or digital support * Intermediate-level proficiency in Microsoft Office * Basic knowledge of Cash Flow * Assertive communication, strong writing skills, and strong customer orientation * Proactive, organized individual with the ability to resolve issues under pressure **What We Offer:** * Base salary: **S/ 1,500.00** \+ all statutory benefits * Formal employment registration from day one (General Regime) * Schedule: 6 days per week with 1 rotating day off * Rotating shifts: 8:00 a.m. – 5:00 p.m. / 11:00 a.m. – 8:00 p.m. * On-site work in **San Isidro** Work Location: On-site employment Salary: S/.1.40 \- S/.1.50 per month Work Location: On-site employment