After-Sales Executive

Description

Job Summary: We are seeking an energetic and proactive After-Sales Executive to manage cases and deliver exceptional customer service, strengthening trust and facilitating document management. Key Highlights: 1. Opportunity for professional growth and development 2. Excellent work environment 3. Ongoing training We seek individuals with energy, initiative, and a positive attitude—capable of taking on challenges, managing multiple cases simultaneously, and delivering exceptional customer service. We value commitment, responsibility, and the desire to grow professionally within a company undergoing continuous development. Job Objective To serve as the primary point of contact between the company and our customers after the sale, ensuring timely, professional, and solution-oriented service. The After-Sales Executive will be responsible for comprehensive case follow-up, strengthening customer trust, facilitating document management, and contributing to an outstanding service experience. Responsibilities * Attend in-person and virtual meetings with clients. * Manage inquiries, requests, complaints, and claims, following up until resolution. * Coordinate contract legalization and documentary procedures. * Supervise files and ensure compliance with deadlines and requirements. * Prepare reports, emails, and administrative documentation. * Maintain updated databases and departmental records. * Coordinate with involved departments to ensure efficient customer service. * Propose improvements to customer service and after-sales processes. Requirements * Minimum 1 year of experience in customer service, after-sales, or administrative management. * Technical or university studies in Administration, Law, or related fields. * Intermediate or advanced proficiency in Microsoft Office. * Excellent written and verbal communication skills. * Organizational, negotiation, and problem-solving abilities. * Proactivity, customer orientation, and results focus. * Availability to work on-site. Schedule **Monday to Friday:** 9:00 a.m. – 6:00 p.m. **Saturdays:** 9:00 a.m. – 1:30 p.m. Benefits * Formal employment registration. * Flexible schedule according to internal coordination. * Return transportation covered by the company at the end of the workday Monday to Friday (6:30 p.m.), with transport to central locations in Arequipa. * Complimentary membership to the Imperium Gym for employees. * Opportunity for professional growth and development. * Excellent work environment. * On-site cafeteria within the same building for greater convenience during working hours. * Various menu and dining options available at nearby establishments. * Ongoing training. **Benefits** * Formal employment registration. * Flexible schedule according to internal coordination. * Return transportation covered by the company at the end of the workday Monday to Friday (6:30 p.m.), with transport to central locations in Arequipa. * Complimentary membership to the Imperium Gym for employees. * Opportunity for professional growth and development. * Excellent work environment. * On-site cafeteria within the same building for greater convenience during working hours. * Various menu and dining options available at nearby establishments. * Ongoing training.Ubication Our offices are currently temporarily located at **Marvisur – Hunter**. In approximately one month, we will relocate to our new headquarters at **José Luis Bustamante y Rivero**, near **Av. Dolores and Pizarro**. **Application** If you enjoy challenges, have a service-oriented mindset, and wish to join a growing company, we invite you to apply and become part of our team! SEND YOUR CV TO 908 885 478 Salary: S/.1,300.00 – S/.1,500.00 per month Workplace: On-site employment