Student Welfare Assistant

Description

Job Summary: We are seeking a junior-level professional who is analytical, empathetic, and results-oriented to lead student support initiatives and enhance educational management within Student Welfare. Key Highlights: 1. Career development opportunity in a strategic area 2. Ongoing training in student management and user support 3. Joining an established and reputable formal educational institution **A prestigious Higher Education Institute in Northern Lima** is looking for a junior professional to join our Student Welfare team. We seek an analytical, empathetic, and results-driven profile capable of leading student support and proposing improvements to educational management. **Your Day-to-Day with Us** * **Support and Assistance:** Address student inquiries and complaints via in-person, telephone, and digital channels (corporate WhatsApp). * **Dropout Prevention:** Proactively identify students at academic or financial risk to provide timely guidance. * **Case Tracking and Reporting:** Monitor assigned cases, update the database, and prepare weekly incident reports. * **Internal Coordination:** Collaborate efficiently with billing, academic administration, sales, and teaching staff to implement rapid solutions. * **Retention and Engagement:** Support the design and execution of orientation and integration activities targeted at young people. **Candidate Requirements** * **Education:** Graduated, bachelor’s degree candidate, or final-year student in Psychology, Education, Social Work, Business Administration, or Communications. * **Experience:** Minimum 6 months in customer service, tutoring, support, or retention (preferably in the education sector). * **Tools:** Excel or Google Sheets (basic/intermediate) and strong corporate writing skills. * **Location:** 100% on-site work in **Los Olivos \- Across from Megaplaza**. * **Schedule:** Availability for high-student-traffic shifts (mornings, evenings, and **weekends: Saturdays and Sunday mornings**). **Key Competencies** * Sound judgment and composure when handling complex user situations. * Proactivity in proposing solutions based on reported incidents. * Rigor and organization in formally documenting and closing each case. **Benefits** * Joining an established and reputable formal educational institution. * Career development opportunity in a cross-functional and strategic area. * Ongoing training in student management and user support. **How to Apply?**Submit your updated CV through this platform, including your current contact information. Salary: S/.1,200\.00 \- S/.1,500\.00 per month Workplace: On-site employment