TECHNICAL SUPPORT AGENT FOR MASS CONSUMER DISTRIBUTORS

Description

Position Summary: Handle technical support tickets via WhatsApp, email, and video calls, diagnosing and resolving configuration, access, and data issues, escalating and documenting cases as needed. Key Highlights: 1. B2B technical support and customer service 2. Configuration, access, and data issue resolution (Tier 1) 3. Case documentation and maintenance of satisfaction metrics Full-time · On-site in Lima · Monday–Saturday shifts · Start in Week 2 **Responsibilities**: handle tickets via WhatsApp, email, and video calls; diagnose and resolve configuration, access, and data issues (Tier 1\); escalate with documented diagnosis when appropriate; document cases in the internal knowledge base; maintain response time and satisfaction metrics. **Requirements**: minimum 1 year of experience in technical support or B2B customer service; basic system knowledge (connection errors, outdated data, permissions); intermediate Excel skills; empathetic and direct writing style without technical jargon; genuine availability Monday–Saturday on rotating shifts. **Ideal Candidate**: someone who has provided ERP or system support to users at distributors or mass consumer companies. Understands what it means for a sales supervisor when the system fails at 7 a.m. on Monday. Apply to: administracion1@vidasoftware.pe **Subject: Technical Support · Conexus · Specify companies and types of users you have worked with** Workplace: On-site employment