On-Site Technical Support

Description

Job Summary: We are seeking a professional for on-site microcomputing support, responsible for managing incidents and requests, and coordinating solutions for users and employees. Key Highlights: 1. Receives, registers, prioritizes, and tracks incidents and requests 2. Provides first-line support and resolves incidents promptly 3. Coordinates with resolution teams and manages ITSM tickets Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss out! **On-Site Microcomputing Support!** **** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** Functions: Receive, register, prioritize, and track incidents and requests reported by users, ensuring compliance with the Service Level Agreements established with THE CLIENT. Provide first-line support to users. Resolve the highest possible percentage of incidents at first line using remote support tools, according to the defined scope. Coordinate with other resolution teams for handling requests and resolving incidents, using the designated management software. Provide support and address requests and incidents from employees, delivering necessary and prompt solutions. Manage ticket registration, tracking, and routing via the ITSM management tool. Perform specific monitoring tasks regarding the status of services offered to employees or critical business processes. Address any other requirements related to this position. **Requirements and Qualifications** Requirements: Professional with completed university or technical studies in Systems, Computer Science, Electronics, Telecommunications, or related fields. ITIL 4 course (certification desirable). Intermediate-level knowledge of computer remote support. Intermediate-level knowledge of Windows operating system remote support. Intermediate-level knowledge of office suite remote support. Basic-level knowledge of SAP remote support. Minimum 6 months to 1 year of experience in remote support within help desk services. More than 1 year of experience recording support interactions in ITSM tools. Strong communication skills, teamwork ability, and proven experience. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!