On-Site Technical Support L2

Description

Job Summary: We are seeking an on-site L2 technical support professional to manage hardware and software incidents, equipment installation and configuration, and management reporting. Key Highlights: 1. Opportunity to co-create a better future with a global team of brilliant minds. 2. Join a team that values innovation, respect, and commitment. 3. Contribute to technological transformation at a company with over 38 years of history. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss out! On\-Site Technical Support L2! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Provide support for the entire PC and peripheral fleet (pin pad \- ticket printers \- etc) * Resolve hardware and software incidents on-site * Support incidents related to base software * Prepare, install, configure, and replace computing equipment * Clone devices and back up user data * Customize devices and restore user data * Prepare devices for delivery to vendors and end users * Provide first-line support for printers * Prepare management reports and summaries as required * Transport and relocate equipment between client sites * Manually record and track equipment movements \- shipping documents **Requirements and Qualifications** * Professional with completed technical studies in systems, computer science, industrial engineering, logistics, or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory) * 1 year or more of professional experience. * Technical knowledge of hardware (HW) * Familiarity with ticket management tools Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!