Hotel Front Desk Receptionist

Description

Job Summary: We are seeking a proactive and service-oriented Front Desk Receptionist for a 4-star hotel, responsible for guest services, reservation management, and supporting the front desk team. Key Highlights: 1. Essential experience in hotel front desk operations. 2. Proficiency in billing systems and P.O.S. 3. Opportunity for professional development within a 4-star hotel environment. We are looking for a FRONT DESK RECEPTIONIST for a 4-STAR HOTEL located in the district of San Isidro. Requirements: \- Minimum 1 year or more of front desk experience in hotels (MANDATORY) \- Bachelor's degree in Business Administration, Hospitality and Tourism. \- Experience with electronic invoicing. \- Knowledge of P.O.S. system operation. \- Proficiency in INFHOTEL system. \- Intermediate or higher level of English proficiency. Responsibilities: * Perform check-in and check-out procedures in accordance with established policies and procedures. * Attend to guest requests. * Handle, resolve, and record guest complaints and feedback in the incident report. * Promote sales of hotel products, early check-in, and late check-out. * Support the front desk team in carrying out their duties while ensuring adherence to established standards. * Effectively hand over shifts, communicating relevant information and incidents that occurred. * Manage the front desk petty cash fund. * Process account billing. * Manage reservations assigned to the hotel and handle cancellations, no-shows, and credit notes according to established policies. COMPETENCIES: * Service orientation * Responsible * Proactive * Stress tolerance * Teamwork capability SALARY: Market-competitive compensation \+ hotel loyalty points. Send CV to: reservas@akuhotels.com / administracion@espacioluxury.com Employment Type: Full-time Work Location: On-site