QUALITY SUPERVISOR - TELEMARKETING

Description

Job Summary: We are seeking a Quality Supervisor with call center experience to coordinate calibrations, propose improvements, and conduct audits of activities, ensuring compliance with commercial objectives. Key Highlights: 1. Professional growth and continuous training at UTP and Grupo Intercorp 2. Excellent work environment, recognized as a Great Place To Work 3. Collaborative teamwork with qualified personnel, modern infrastructure, and advanced technology The Corporate Unit of the **Universidad Tecnológica del Perú**, part of Grupo Intercorp and ranked among the best companies to work for in Peru according to **Great Place to Work**, is seeking top talent to fill the position of **“Quality Supervisor”** at its Lima Centro office. Below are the details: Who Are We Looking For? * Professionals holding a completed university or technical degree in Industrial Engineering, Systems Engineering, Business Administration, Communication Sciences, Marketing, Education, or related fields. * Minimum 2 years of experience in call center quality assurance and/or sales training, or in the education sector. * Experience as a Call Center Sales Supervisor or Quality/Training Supervisor. * Knowledge of call center operational, quality, and training metrics. * Familiarity with COPC standards and KPIs such as PEC/SPD. * Proficiency in CRM / PureCloud. * Advanced-level proficiency in Microsoft Office. What Would Your Responsibilities Be? * Develop a monthly calibration schedule to align evaluation criteria with the Telemarketing Supervisor and Educational Advisors. * Propose enhancements to the quality checklist based on commercial objectives. * Conduct quality evaluation samples targeting categories showing the highest deviation rates. * Deliver product refresher sessions. * Provide real-time online support to advisors to assist them in closing online sales. * Audit activities and verify data integrity within CRM records. * Audit whether Educational Advisor teams adhere to established scripts in accordance with managed databases. * Perform other related and/or complementary duties assigned by your immediate supervisor. * Jointly develop action plans with Telemarketing Supervisors to achieve commercial objectives. What Is Your Work Schedule? * **Monday to Saturday, 9:00 AM to 6:00 PM** Why Join UTP? * Competitive salary: We recognize your talent with compensation above market standards. * Enjoy all statutory benefits from day one upon joining the corporate payroll. * Professional growth and continuous training: Advance your career in a continuous learning environment, with promotion opportunities at UTP and Grupo Intercorp. * Corporate and educational discounts: Exclusive Intercorp benefits and discounts on postgraduate and continuing education programs. * Excellent work environment: We are a company recognized as a **Great Place To Work**. * Work alongside a highly qualified team, supported by modern infrastructure and state-of-the-art technology. “UTP is an inclusive university, free from discrimination, that respects the diversity and authenticity of each collaborator.” More Diversity, Better Teams! **\*Based on GPTW 2026 results** Salary: S/.1\.00 \- S/.2\.00 per month Work Location: On-site employment