Service Designer

Description

Job Summary: Designs and intervenes in end-to-end journeys applying service design methodologies to ensure consistency and lead medium-complexity projects. Key Highlights: 1. Design and intervene in end-to-end journeys using service design methodologies. 2. Build Service Blueprints and Journey Maps to identify improvements. 3. Promote the Service Design discipline through best practices and frameworks. **Credicorp Capital** invites you to Turn Challenges into Opportunities and become our next **Service Designer**, who will work in the **Center of Excellence for Strategic Design and Experience** in **Lima, Peru** and **Bogotá, Colombia**. **Mission:** Design and intervene in end\-to\-end journeys applying service design methodologies (research, blueprinting, prototyping), ensuring consistency across stages and leading medium-complexity journeys. **Key Responsibilities:** * Design and intervene in end\-to\-end journeys applying service design methodologies (research, journey mapping, blueprinting, prototyping) at key moments of the customer experience (onboarding, advisory services, product contracting, post\-sales support). * Service mapping: Build, design, and intervene in as\-is and to\-be Service Blueprints and Journey Maps, identifying critical pain points and improvement opportunities that generate differentiated value for the business and users. * Prototype design and hypothesis validation: Design concept tests, pilots, prototypes, and other artifacts enabling hypothesis validation, demand sizing, and data collection. * Promote the Service Design discipline: Contribute to the Service Design discipline within the Strategic Design & CX CoE through best practices, learnings, and new frameworks. **Application Requirements:** * Professional degree in Design, Psychology, Behavioral Economics, Anthropology, Industrial Engineering, or related fields. Specialization or master’s degree in Service Design or Behavioral Design is desirable. * Minimum 3 years of experience in Service Design, Business Design, or similar roles. * Intermediate-level English proficiency. * Proficiency in software tools such as Figma, Miro, Maze, Condens, Dovetail, Hotjar, and/or similar. **Additional Knowledge:** * Design Research, qualitative/quantitative research. * Methodologies such as Design Thinking, Lean Startup, Business Model Canvas, etc. * Design of Service Blueprints and as\-is and to\-be Journey Maps. * Data mindset: decision-making based on user-revealed data to mitigate bias. * Storytelling, influence capability, and executive presentation skills. * Experience in the financial sector or startups. (Desirable) ***This recruitment call is also open to persons with disabilities.***