Systems Manager

Description

Position Summary: A prestigious 5-star hotel seeks an IT professional with hospitality industry experience to ensure operational and strategic continuity of its technology infrastructure. Key Highlights: 1. Leadership in managing hotel technology infrastructure 2. Design and optimization of technology plans and budgets 3. Management of technical teams and key vendors A 5-star hotel group seeks to include the following professional in its staff: * University degree in Computer Engineering, Systems Engineering, or related field. * Minimum 5 years of experience in a managerial role within the hospitality sector. * Certifications in IT Service Management, Cybersecurity, and Agile methodologies. * Proficiency in hotel management systems. * Knowledge of networks and telecommunications. * People management and leadership skills. * Intermediate to advanced English proficiency. ***Responsibilities:*** * Ensure 24x7 operational continuity of the technology infrastructure. * Administer servers, networks, communications, and critical platforms (confirm whether performed personally, by subordinate staff, or by a third party). * Design the annual technology plan aligned with the hotel’s business objectives. * Develop, administer, and optimize the department’s budget for software licenses, hardware, and IT projects. * Negotiate, contract, and evaluate service levels of central hotel software vendors (OPERA) with point-of-sale systems (POS at restaurants / spa), billing systems, and payment gateways. * Ensure real-time synchronization between the hotel’s reservation engine and online travel agencies (OTAs) to prevent overbooking. * Manage backups and disaster recovery plans. * Coordinate preventive and corrective maintenance. * Ensure compliance with IT and cybersecurity policies. * Coordinate internal and external technology-related audits. * Monitor proper operation of high-density Wi-Fi networks, in-room entertainment systems, telephony, and electronic door locks. * Protect guests’ personal and banking data in accordance with global cybersecurity regulations and payment card industry standards. * Design and implement contingency plans, automated backups, and on-call shift schedules to address system outages during peak hours (Check-in / Check-out). * Lead, train, and evaluate the internal technical team, fostering a culture oriented toward serving both internal and external customers. ***Benefits:*** * Formal employment registration from day one. * Statutory benefits. * Monthly attendance bonus. * Meal allowance. Salary: S/.6,000.00 – S/.7,000.00 per month Workplace: On-site employment