CUSTOMER SERVICE

Description

Position Summary: We are seeking a proactive and service-oriented individual for customer service, ensuring accurate registration, receipt, and delivery of packages, as well as proper cash handling. Key Responsibilities: 1. Efficient and courteous customer service 2. Package handling and cash operations 3. Resolution of basic inquiries and incidents Job Description: We are currently looking for a customer service representative to join our team. We seek a proactive, responsible, and service-oriented individual who provides efficient and courteous service to our customers, ensuring accurate registration, receipt, dispatch, and delivery of packages, as well as proper handling of the agency’s cash operations. Position Objective To provide efficient, courteous, and prompt customer service at the agency, ensuring accurate registration, payment collection, receipt, and delivery of packages while complying with the company’s operational procedures and quality standards. Requirements * Technical or university studies in Administration, Commercial Cashiering, Customer Service, Logistics, Computer Science, or related fields. * Minimum 1 year of experience in customer service, cashiering, sales, or similar positions. * Proficiency in Microsoft Office and computer systems at the user level. * Knowledge of issuing payment receipts and cash handling. * Availability to work on-site. Main Responsibilities * Assist customers by providing information on rates, destinations, schedules, and services offered by the company. * Accurately register packages and transactions in the system. * Verify sender and recipient details to ensure correct shipment management. * Receive and deliver packages in accordance with established procedures. * Process payments and issue payment receipts. * Resolve basic customer inquiries and incidents. * Track shipment status and provide up-to-date information. * Maintain organized and updated physical and digital agency documentation. * Support internal control and custody of packages within the agency. * Comply with the company’s operational procedures and internal policies. Work Location: On-site employment Salary: S/.1,200.00 - S/.1,300.00 per month Work Location: On-site employment