EMERGENCY CALL CENTER OPERATOR

Description

Job Summary: MEDI-K S.A.C. is seeking an Emergency Call Center Operator to handle medical emergency telephone calls and coordinate related services. Key Responsibilities: 1. Reception and handling of medical emergency calls 2. Coordination and advisory services for insured patients' medical care 3. Data entry and digitization of information into systems **MEDI\-K S.A.C.** is looking for top talent to join our team as an **EMERGENCY CALL CENTER OPERATOR**, performing telephone-based emergency response operations to meet our customers' needs. **RESPONSIBILITIES** * Reception and handling of medical emergency calls related to personal accidents and SOAT insurance from insurance companies * Coordination and advisory services for insured patients' medical care at Ipress facilities within the insurer's Medical Network * Data entry, loading, and digitization of information into proprietary systems * Issuance of emergency guarantee letters for insured patients' medical care **REQUIREMENTS** * Minimum 1 year of experience in emergency call center operations * Strong verbal and written communication skills * Preference given to candidates with prior experience serving clients of clinics and medical centers * Willingness to work primary shifts (afternoon and night), including Sundays and holidays, with one day off per week * On-site work required **BENEFITS** * Direct payroll enrollment from day one, with full statutory labor benefits (MYPE Regime) * Bi-weekly and monthly salary payments * Dynamic and collaborative work environment **Employment Conditions** * Direct payroll enrollment (statutory labor benefits under the MYPE Regime) * Payments made bi-weekly and at month-end * On-site work in primary and/or rotating shifts according to operational needs, Monday through Sunday, with one day off per week; overtime pay applicable when required * Location: San Isidro Work experience must be verified with the following documents: copies of academic certificates and/or employment verification documents, or any other official documentation that conclusively demonstrates relevant experience. * We look forward to welcoming you! Salary: S/.1,800\.00 \- S/.2,000\.00 per month Workplace: On-site employment