Level 1 Operator - IT

Description

Job Summary: We are seeking a Level 1 Operator to provide customer technical support and assistance for corporate clients, diagnose incidents, and perform proactive service monitoring. Key Highlights: 1. Customer technical support and assistance for corporate clients 2. Technical incident diagnosis and resolution 3. Proactive service monitoring Hello! We are currently looking for new talent! You are invited to join our team as: **LEVEL 1 OPERATOR** **Requirements:** * University or technical graduate in Telecommunications, Systems, Electronics, Networks and Communications, or related fields. * One year of experience as a NOC/SOC operator. * CCNA and/or NSE4 certification. * **Mandatory availability to work rotating shifts 24x7 (ON-SITE)** **Responsibilities:** * Customer technical support and assistance for corporate clients * Technical incident diagnosis and resolution * Proactive service monitoring. * Detection and diagnosis of widespread incidents. * Analysis of case recurrence – Service optimization. * Ability to analyze network failures. * Coordination of maintenance activities at client sites – On-site technician support. **Knowledge Requirements:** · Networking knowledge – CCNA certification **(PREFERRED).** · Security equipment knowledge – Firewall certification **(PREFERRED)** · Cybersecurity and ethical hacking knowledge **(PREFERRED)** · Monitoring tools: SNMP / NETFLOW **We value diversity and inclusion. All qualified individuals will be considered for employment without regard to disability or any other characteristic protected by law.** Employment Type: Full-time Salary: S/.1,800.00 per month Application Question(s): * What is your availability? * Do you have availability to work rotating shifts (day or night) under the 24x7 model? * Please indicate your highest level of education: * Do you agree with the offered salary of S/.1,800.00 on payroll, including all statutory benefits? * Which certifications do you hold? Work Location: On-site employment