on-site technical support

Description

Job Summary: We are seeking a Help Desk Operator to provide technical support to users and manage incidents related to hardware, software, and applications. Key Responsibilities: 1. Technical support for hardware and software users. 2. Incident management and ticket tracking. 3. Operational maintenance of the support service. We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical or university bachelor's degree in Systems Engineering or related field. \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 2 years of experience in on-site technical support. Responsibilities: \- Provide technical support to users regarding laptop hardware, base software, office software, and applications. \- Ensure operational continuity of the incident support service during agreed working hours for incidents reported by users of systems covered under the service scope. \- On-site handling of application-related incidents. \- Record all incidents occurring during the assigned shift. \- Continuously monitor pending tickets and ensure their proper closure. Working Hours: Mon\-Sat Full-time modality: 8 hours per day (rotating shifts between 7 AM and 9 PM; earliest entry time is 7 AM, latest departure time is 9 PM) \- Saturdays from 7 AM to 1 PM Benefits: Join the América Móvil Group. Full payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should submit their CV along with their preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the selection process." We invite you to visit our website. Employment Type: Full-time Salary: S/.1,600\.00 per month Application Questions: * What are your salary expectations? * What is your DNI number? * Are you a technical graduate or university bachelor? * Do you have 2 years of experience providing on-site technical support?\* Please detail. * Do you agree to on-site work in Lince and the established schedule? Work Location: On-site employment