Customer Experience Manager

Description

Job Summary: We are seeking a Customer Experience Manager to join EVA Courier — service-oriented, analytical, and experienced in customer service — to manage inquiries, complaints, and incidents. Key Responsibilities: 1. Manage inquiries, complaints, and incidents from customers and stores. 2. Track and report on complaints and incidents. 3. Review and monitor Customer Experience metrics. **EVA Courier is seeking a CUSTOMER EXPERIENCE MANAGER** to join our team. We seek a service-oriented individual with analytical ability and customer service experience who can provide timely follow-up on inquiries, complaints, and incidents from our customers and stores. **Main Responsibilities:** * Manage inquiries, complaints, incidents, and store requests. * Track and report on complaints and incidents requiring coordination with stores. * Inform the immediate supervisor about relevant cases and their resolution status. * Review and monitor area-specific Customer Experience metrics. **Requirements:** * Prior experience in customer service or customer experience, preferably in related industries. * Intermediate-level Excel proficiency. * Technical or university studies, at least currently in progress. * Proactivity and customer orientation. * Analytical ability and incident resolution skills. * Leadership and communication skills. **Working Conditions:** * Work modality: On-site. * Workplace: Darío Valdizán 176, San Martín de Porres. * Working hours: Monday to Saturday, 9:00 a.m. to 6:00 p.m. * Compensation: S/ 1,300 per month. * Payment method: Honorarium Receipt (RxH). If you have customer service experience and wish to further develop your career in Customer Experience, apply now and join EVA Courier. Salary: Up to S/.1,300.00 per month Workplace: On-site employment