Customer Service Advisor / Scheduling

Description

Job Summary: We are seeking a proactive and communicative call center advisor to coordinate installations and manage scheduling in the telecommunications sector. Key Highlights: 1. Key role in coordinating telecommunications installations 2. Promotes continuous improvement and teamwork 3. Manages communication with customers and technicians We are a telecommunications company with over 45 years of experience in the industry, and we are currently seeking a call center advisor. **Requirements:** * Minimum 1 year of experience in a call center. * Must reside in Cercado de Lima or adjacent districts. * Strong communication skills, proactivity, teamwork, ability to work under pressure, honesty, and focus on continuous improvement. * Availability to work from Monday to Sunday, with one rotating day off. * Must have a PC or laptop for remote management on weekends. **Responsibilities:** * Call customers to coordinate installation appointments. * Coordinate installation schedules with technicians. * Track all scheduled appointments. * Report scheduling results to immediate supervisor. * Perform other duties assigned by the immediate supervisor. **Benefits:** * Fixed monthly salary. * Fixed mobility bonus of 200 soles per month. * Performance-based bonuses. * Full payroll registration. * Family allowance. Employment Type: Full-time Salary: S/.1,300.00 - S/.1,600.00 per month Application Question(s): * Please provide your current contact number. * Current district of residence. * Do you have advanced proficiency in Excel? Experience: * Warehouse Supervisor: 1 year (Desirable) Work Location: On-site employment