**Introduction** Welcome to Gallagher, a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing the right thing. We help our clients navigate complexity with confidence—empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job—you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client service role, in our brokerage division, in our benefits and human resources consulting division, or as part of our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s living the Gallagher Way. **Description** Ensure control and monitoring of operational processes, guaranteeing timely renewal of products (general and human risks), efficient collection management, and coordination with internal teams. Lead the supervision of quotations and objective achievement, optimizing operations and enhancing the customer experience. **How You’ll Make an Impact** * Monitor and track key processes to ensure goal attainment. * Coordinate strategic meetings and lead cross-functional communication to optimize operational management. * Supervise product and program renewals, ensuring continuity and identifying opportunities for improvement. * Manage payments and collections, maintaining operational efficiency. * Ensure a satisfying customer experience by resolving inquiries and guaranteeing service quality. * Track progress against commercial targets and report updates to management. * Coordinate trainings and events that strengthen the value proposition. * Supervise staff resources, permissions, and vacations to ensure operational continuity. * Promote team well-being and ensure completion of mandatory trainings. **About You** * Experience: 4 years of experience in managing and monitoring operational and commercial processes, cross-functional coordination, leadership in committees, supervision of renewals and collections, tracking of monthly and annual targets, client handling, inquiry resolution, and organization of trainings and events. Insurance industry experience is a plus. * Academic Background: Degree in Industrial Engineering, Business Administration, or related field. * Tools: Intermediate MS Office and Power BI * Competencies: Leadership, people management, organization, effective communication, teamwork, attention to detail, decision-making, positive influence, conflict resolution. We’re looking for your talent! Apply now and grow with Gallagher.