CUSTOMER SERVICE

Description

Job Summary: We are seeking a Multifunctional Customer Service professional passionate about service and pastry to join a family-oriented team offering growth and leadership opportunities. Key Highlights: 1. Growth opportunities to lead teams and manage branches. 2. Work in a warm and family-like environment. 3. Professional development with passion for pastry and service. Do you love pastry and want to work in a place where we sweeten our customers’ lives every day? At Patty Pastelería — a family business with over 30 years in the industry — we are looking for cheerful, responsible, and service-driven individuals to join our team as Multifunctional Customer Service staff at our San Isidro store. We offer growth opportunities to lead teams and manage one of our branches. What will you do? \- Provide warm in-store, delivery, and app-based customer service. \- Process payments, perform cash reconciliation, and operate POS systems. \- Restock and display our products in showcases. \- Prepare coffee and cold beverages. \- Maintain store order, cleanliness, and good practices. What we look for in you: \- Minimum 1 year of customer service experience (restaurants, cafés, or bakeries). \- Positive attitude, proactivity, honesty, and commitment. \- Knowledge of BPM and basic Excel skills. (If you have previously served as a store manager or supervisor, we will value this experience for leadership roles within Patty.) We offer: \- Fixed schedule: Full-time (48 hours/week, rotating shifts). \- Salary: S/ 1,350 – S/ 1,500 \+ sales bonuses \+ SME payroll benefits (bonus, CTS, vacation, overtime). \- Additional mobility allowance (for San Isidro branch). \- 30% discount on our products. \- Opportunity for professional growth in a warm and family-like environment. If you enjoy teamwork, are passionate about pastry, and strive to deliver your best to every customer, this position is for you! Employment Type: Full-time Salary: S/.1,450\.00 per month Work Location: On-site employment