OMNICHANNEL AGENTS (CALL CENTERS) - Cusco

Description

Job Summary: We are seeking omnichannel agents for a role combining sales, marketing, and advisory services for admissions in higher education, with emphasis on service quality and commercial closing. Key Highlights: 1. Commercial advisory and sales closing in the education sector 2. Omnichannel admissions management and database administration 3. Continuous improvement of virtual service quality **We are looking for our next OMNICHANNEL AGENTS (CALL CENTERS) \- Lima!** *Are you passionate about sales and marketing, and do you wish to join a prestigious higher education institution? This opportunity is for you!* **✅ Your responsibilities:** · Apply relevant documentation to enhance service quality and user support through virtual channels. · Conduct omnichannel admissions processes for academic programs according to institutional parameters and instructions. · Advise, inspire, persuade, and finalize commercial closing with prospective students. · Support requests submitted by prospective students/students. · Accurately classify inquiries based on prospective students’ responses. · Manage databases (lead nurturing, remarketing, etc.), achieving direct prospect contact via omnichannel commercial management. **✅ What we seek:** · **Academic background:** Technical or university graduate (completed or incomplete) in administrative or related fields. · **Experience:** Minimum 6 months in Sales Call Center (chat or telephone). · **Work modality:** On-site. · **Schedule:** Rotating shifts Monday to Saturday (Monday–Friday: 11:00 a.m.–8:00 p.m. or 8:00 a.m.–5:00 p.m.; Saturdays: 9:00 a.m.–2:00 p.m.). · **Location:** Cusco. **✅ What we offer:** · Formal employment registration from day one. · Profit-sharing. · Performance-based bonus. · Training programs. · Access to discounts and/or scholarships for professional courses and degree programs. · Optional enrollment in EPS (private health insurance). Employment type: Full-time, Permanent. Salary: Up to S/.1,500\.00 per month. Application questions: * • State your salary expectations and availability to start. * • Do you have experience working in sales call centers? For how long? * • Do you have experience in sales within the higher education sector? * • Provide your WhatsApp number and email address for contact purposes. * • Indicate your profession, academic status (incomplete, current student, graduate, bachelor’s degree holder, or fully certified), and educational institution. * • Are you available to work on-site at our Cusco location with rotating schedules? Workplace: On-site employment