**Join Our Team – Operations Manager** We are a Professional Services Outsourcing company serving businesses in the United States and Canada, focused on the Construction sector. We recruit, train, and develop talent; advise our clients on best practices; and ensure high standards of performance, communication, and quality. **Responsibilities:** * Lead and oversee daily operational activities to ensure efficiency, scalability, and consistency across the organization. * Design, implement, and optimize operational processes, workflows, and standard operating procedures (SOPs). * Monitor operational KPIs and performance metrics; analyze results and implement continuous improvement initiatives. * Coordinate cross-functional teams (Finance, Human Resources, Sales, Customer Success, and Technology) to ensure operational alignment. * Identify operational risks, bottlenecks, and inefficiencies, and propose corrective actions. * Manage budgets, resource allocation, and operational planning. * Support leadership in defining the operational strategy aligned with business objectives. * Ensure compliance with internal policies, procedures, and applicable regulations. * Lead, mentor, and develop members of the operations team. **Requirements:** * Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, Business Management, or related fields. * Graduate studies or certifications in operations, project management, or business management (preferred). **Professional Experience** * Minimum 2 years of progressive experience in operations, business operations, or operational management roles. * Proven experience managing complex processes and cross-functional teams. * Experience scaling operations in high-growth or dynamic environments. * Experience working with performance metrics, dashboards, and operational reporting. * Experience managing multiple initiatives and priorities simultaneously. **Technical Knowledge** * Advanced or fluent English (spoken and written). * Strong understanding of operational frameworks and process optimization. * Experience defining and managing KPIs, SLAs, and operational dashboards. * Process mapping and documentation (SOPs). * Budgeting and resource planning. * Proficiency in Google Workspace or Microsoft Office. **What We Offer?** * Employment under Peru’s SME payroll regime (Planilla PYME). * Job stability and growth opportunities. * Join a team with international expansion potential. **Location:** Surco (El Trigal Shopping Center) – 100% on-site **Schedule:** Monday to Friday, 9:00 a.m. to 6:00 p.m. **Contract Type:** SME payroll regime (Planilla PYME) **PLEASE COMPLETE THE FOLLOWING LINK: https://vcmpremier.buk.pe/s/JjBj85yrxtFpF6ee** Job Type: Full-time Salary: PEN 5,000.00 – PEN 7,000.00 per month Application Question(s): * Indicate document type and number (DNI or CE) * Are you available to work on-site in Surco? (Reference: El Trigal Shopping Center) * Do you have advanced English proficiency? * What are your salary expectations? * We operate under Peru’s SME payroll regime—do you agree with this arrangement? Workplace: On-site employment