Scheduling Advisor (ATC) - Call Center - Lima

Description

Job Summary: We are seeking a professional to perform daily call reports, register information on platforms, and escalate cases, as part of a leading telecommunications company. Key Highlights: 1. Part of a leading company with presence in Chile, Peru, and Colombia 2. Opportunity to enhance your skills and grow professionally 3. We value effective communication, teamwork, and adaptability With over 14 years of experience in the telecommunications field. Our presence spans **Chile, Peru, and Colombia**, supported by an extensive track record in **installations and engineering**. We have established ourselves as a leader in this industry, delivering comprehensive solutions to our clients. **Your main responsibilities will include:** * Generate daily reports of scheduled calls, failed calls, pending fault resolutions, daily totals, and subtotals per scheduling staff. * Generate reports listing available OITs for daily service, categorized by installation type. * Accurately register all information on Entel’s designated platforms and drives. * Ensure scheduling-related information remains up to date. * Escalate individual cases by requesting first-level validation from the Entel Coordinator and escalating to commercial departments for proper scheduling handling. * Other duties assigned by your supervisor **What We Are Looking For:** * Minimum academic qualification: Completed secondary education * Experience: 6 months to 1 year handling incoming and outgoing calls (ATC) * Monday to Sunday (1 rotating day off) * Work availability: On-site (areas near Miraflores) * **What We Value:** * Effective communication * Commitment to work quality * Teamwork * Results orientation * Flexibility and adaptability * Innovation and creativity **What We Offer:** * Formal employment with all statutory benefits (bonuses, CTS, vacation, ESSALUD, and Life Insurance Law). * Full Time: S/1130 * Productivity bonus * Punctuality bonus * Retention bonus * Training programs to enhance your skills. * Career development path. * Access to corporate agreements offering exclusive discounts. Join a company that invests in your future!