Call Center Team Leader

Description

Job Summary: We are seeking a team leader with CRM expertise to coordinate operators, supervise performance, deliver training, and monitor protocol compliance—ensuring sales closure. Key Highlights: 1. Leads operator teams and coordinates daily activities 2. Supervises team performance and tool usage 3. Provides training on customer service techniques and CRM usage If you possess strong team leadership skills, CRM proficiency, and the ability to convert effective contact management into tangible business results, this opportunity is for you. MAIN RESPONSIBILITIES: * Coordinate the daily activities of the operator team, ensuring achievement of service, follow-up, and sales closure objectives. * Continuously supervise the team, verifying performance, adherence to schedules, and proper use of assigned tools. * Deliver periodic training on customer service techniques, CRM usage, objection handling, and product knowledge. * Monitor calls, responses, and CRM records, verifying compliance with established protocols. * Prepare daily, weekly, and monthly reports for Management. * Coordinate with Sales and Marketing departments to ensure accurate information flow. * Measure individual operator performance. Salary: S/.1,700\.00 per month Application Question(s): * What is your salary expectation? * Are you available to start immediately? Work Location: On-site employment