CUSTOMER SERVICE - Freight Agent

Description

Position Summary: A professional who coordinates, tracks, and validates shipments; manages special requirements and documentation; and handles customer complaints within the logistics sector. Key Responsibilities: 1. Coordination and tracking of scheduled shipments and orders 2. Management of special requirements and documentary validation 3. Handling complaints and claims from internal and external customers Coordinate with agent offices and/or shipping lines at origin and destination regarding scheduled shipments. Track door-to-door, door-to-airport, and airport-to-airport shipment orders; the latter using a Colouder. Route coordination and tracking of orders with origin offices via tools established by the client / AGUNSA FREIGHT FORWARDER. Receive, handle, and channel special requirements (e.g., inspections, photo documentation, re-packaging, etc.). Validate correct issuance of shipping documents (rates, payment terms, Incoterms, client’s legal name, RUC, address, shipment details, etc.) Record shipments, arrival delays, ETA, ETD, flights, vessels, cancellations, delays, etc. Handle complaints and claims from external/internal customers. Validate shipping instructions sent by the client. AGUNSA PERU is a subsidiary of the AGUNSA Group, a leading company in port and airport services across South America. It began operations in Peru in 1995, providing logistics services to importers, exporters, and international trade operators through one of the most modern customs complexes on the southern Pacific coast—designed for integrated handling of air, sea, and land cargo. AGUNSA PERU serves clients across a wide range of industries, designing and implementing comprehensive logistics solutions for both local and international businesses—leveraging the expertise it has acquired over time and now offers to its clients. More than a logistics service provider, AGUNSA PERU is a strategic business partner that shares responsibility with its clients for building success. AGUNSA PERU’s operations include handling over 300 vessels annually, more than 30,000 containers, and approximately 50,000 tons of general cargo. Its clients include major shipping lines and NVOCCs, as well as numerous importers and exporters. A team of professionals specialized in cargo terminal operations, container depots, transportation and distribution—challenged to add value to clients’ business management and ensure stringent quality requirements—is continuously seeking optimal logistics solutions for its clients. Requirements Technical or university degree in Administration, International Trade, International Business, or related fields. Minimum 1 year of customer service experience in port logistics services (terminal, freight agency, shipping line). Knowledge of leasing operations, international trade, and customs legislation. Intermediate to advanced English language proficiency (desirable) Intermediate-level Excel skills. Willingness to work in Callao and Miraflores. Benefits Formal employment registration with all statutory benefits. Friendly work environment.