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Air Export Customer Service

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Air export agent responsible for coordinating shipments, ensuring regulatory compliance, and maintaining communication with customers and international offices. Key Highlights: 1. Opportunity for professional development in a leading company. 2. Continuous training and an excellent work environment. 3. Exposure to international operations and global teams. **Company Description** Expeditors is a Fortune 500 company headquartered in Seattle, specializing in logistics and supply chain management. With over 350 locations across more than 100 countries and six continents, we offer a global network backed by integrated technology and efficient processes. We focus on the growing demands of international trade, designing customized and optimized solutions for each customer. Our portfolio includes: * Air and ocean freight with cargo consolidation. * Customs clearance and insurance management. * Distribution and value-added services. * Supplier consolidation and end-to-end supply chain solutions. At Expeditors, we combine technological innovation with global expertise to ensure efficiency, visibility, and full control in every logistics operation. **Job Description** ✈️ Air Export Agent – Air Export Agent Location: Callao Department: Operations – Air Exports * Employment Type: On-site Position Purpose Ensure timely and accurate movement of international air cargo, maintaining high standards of customer service and regulatory compliance within the Air Exports department. Key Responsibilities * Coordinate and track air export shipments (Track & Trace). * Accurately and promptly enter information into the operational system. * Maintain consistent communication with customers and overseas offices. * Manage arrival notifications, documentation, and cargo operational flow. * Ensure accurate and timely billing to customers and vendors. * Meet KPIs, internal procedures, and applicable regulations. * Coordinate with vendors (ground transportation, airlines, and others). * Identify opportunities for improvement in operational processes. * Manage and monitor assigned accounts. * Escalate operational issues when necessary. **Requirements** Requirements * Experience in international air export operations (preferred). * Knowledge of logistics processes and international trade. * Proficiency with Microsoft Office tools (Excel, Word). * Strong organizational, tracking, and detail-oriented skills. * Good communication and customer service skills. * English language proficiency (Intermediate/Advanced level): Mandatory Education and Certifications * Technical or university degree in International Trade Key Competencies * Proactivity and sense of urgency. * Teamwork and results orientation. * Organization and time management. * Integrity and commitment to quality. * Effective communication at both local and international levels. **Additional Information** What We Offer? * Opportunity for professional development in a leading logistics industry company. * Continuous training (minimum 52 hours annually). * Excellent work environment and strong organizational culture. * Exposure to international operations and collaboration with global teams.

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Posted by

María García

Indeed · HR

Location

María García

Indeed · HR

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