CUSTOMER SERVICE / IMPORT

Description

Job Summary: We are seeking a Customer Service / Import Specialist to manage freight rate requests, negotiate with shipping lines, and conduct end-to-end shipment and documentation tracking. Key Responsibilities: 1. Comprehensive management of foreign trade and imports. 2. Shipment tracking and logistics coordination. 3. Opportunities for professional growth and a positive work environment. We are a multinational company with national and international presence, boasting over 15 years of experience in foreign trade management. We specialize in providing comprehensive solutions to our clients in customs brokerage, international freight forwarding, integrated logistics services, domestic and local transportation, warehousing and distribution—through our affiliated companies. We provide full-cycle tracking of all our clients’ operations. We are currently recruiting personnel for our office in MIRAFLORES for the position of CUSTOMER SERVICE / IMPORT. **Requirements:** * Technical or university graduate in International Business Administration, Foreign Trade, Customs Brokerage, or related fields. * Minimum 2 years of experience in similar positions. * Availability to work onsite in Miraflores (Lima). * Proficiency in SINTAD. (Desirable) * English proficiency: Advanced (Mandatory) **Responsibilities:** * Submit freight rate requests and negotiate with shipping lines, consolidators, and transport providers. * Track shipments, assign equipment, manage roll-overs, adjust container quantities (increase/decrease), and coordinate vessel cut-off deadlines. * Generate ROI in SINTAD and submit booking requests. * Coordinate and schedule with transport providers, warehouses, stevedoring teams, and customers for SIL (empty container pickup, on-platform loading, and full container delivery to DT). * Request export documentation from exporters and manage DAM review. * Send shipment status updates and maintain continuous cargo tracking for agents or exporters. * Enter shipping instructions and VGM in compliance with shipping line deadlines. * Request client freight rates from Operations and complete them within 24 hours, including purchase rate / sale rate / settlement details. * Review assigned clearance channel (green – orange – red). * Verify shipping line invoices against previously negotiated terms. * Track BL release, always confirming via group WSP to ensure authorization. * Monitor and update the Consignee Dashboard for exports, located in TEAMS. * Send cargo TRACKING updates to clients every Monday, Wednesday, and Friday. * Other duties as assigned by the immediate supervisor. **We Offer:** * Competitive salary. * Full statutory benefits from day one. * Opportunities for professional growth. * Pleasant work environment. Salary: S/.2,500.00 \- S/.3,000.00 per month Work Location: Onsite employment