Operations Executive (Cusco) - Condor Travel

Description

Job Summary: Plan, coordinate, and ensure operational excellence and customer service in tourism activities, managing logistics and contingencies. Key Responsibilities: 1. Comprehensive coordination of tourism operations 2. Ensuring excellent customer service 3. Contingency management in crisis situations Plan and coordinate all operational activities during the advance shift. Ensure excellent customer service throughout the tourism experience. **Coordinate various operational logistics:** tour scheduling, passenger transportation, itinerary management, and resource allocation. Review information recorded by the sales executive to modify and/or report any inconsistencies identified. Review documentation for files (itineraries, tickets, signage, etc.) to ensure delivery to passengers by field staff. Manage verification and reconfirmation of services. Coordinate with hotel and restaurant representatives on specifications, requirements, and/or operational details to ensure smooth execution. Coordinate the purchase of gifts, amenities, cooler snacks, bottled water, etc. Activate the contingency plan in crisis situations (strikes, natural disasters, accidents, thefts). EXPERTIA TRAVEL is the tourism holding company that unites iconic South American tourism enterprises, including the brands: Nuevo Mundo Viajes and AGIL Perú in outbound tourism. In inbound tourism, it includes Condor Travel, Tropic DMC, among others. Our purpose is to co-create lifelong experiences. Requirements Technical or university studies in Tourism and Hospitality, or related fields. Three years of experience in tourism operations. Knowledge of Data Analytics (Desirable). Advanced proficiency in Excel. Advanced proficiency in Power BI. Intermediate to Advanced English proficiency. Benefits Formal employment registration with all statutory benefits. EPS health insurance coverage at a percentage for the policyholder. Ongoing training. Birthday leave day. Corporate discounts