Preferred Customer Associate

Description

Job Summary: Manage accounts through administrative processes, ensuring compliance with policies and procedures to maintain strong customer relationships. Key Highlights: 1. Opportunity at a Fortune Global 500 company 2. Work with talented teams that help you improve every day 3. Positions that cultivate your skills and take you to the next level **Before applying for a position, select your preferred language from the options available in the top-right corner of this page.** Explore your next opportunity with a company on the Fortune Global 500 list. Discover innovative possibilities, enjoy our enriching culture, and work with talented teams that help you improve every day. We know what it takes to lead UPS into tomorrow: people with an extraordinary combination of skill and passion. If you have the qualities and drive to lead teams, positions are ready to cultivate your skills and take you to the next level. **Job Description:** **CUSTOMER SERVICE** **EDUCATION:** Completed or incomplete technical or university studies in logistics, administration, engineering, or related fields. **EXPERIENCE** * Minimum 1–2 years of experience as administrative staff (e.g., account executive, analyst, etc.) in customs agencies, logistics operators, and/or service companies. * Experience leading teams composed of administrative and operational staff. **ROLE \- PURPOSE** Manage assigned accounts by executing departmental administrative processes, applying defined policies and procedures, to ensure full compliance with all processes while maintaining strong customer relationships. **FUNCTIONS AND RESPONSIBILITIES:** This description reflects the essential responsibilities, functions, and competencies of this role. Additional responsibilities and/or duties consistent with the role may be assigned as deemed appropriate. * Ensure timely delivery of monthly billing reports. * Ensure timely delivery of monthly KPIs. * Ensure monthly execution of Customer Service meetings with assigned customers. * Ensure timely delivery of services offered to each of our customers, per service-level agreements. * Collaborate with Key Account Managers to resolve issues and implement improvements. * Participate with Key Account Managers in resolving Boclaims and CAPAs arising from audits and/or claims. * Conduct frequent operational inspections and ensure compliance with BPAs. * Coordinate with Laboratory and Transportation departments. * Monitor working hours and attendance of supervised staff. * Serve as immediate backup during absences of any Customer Service representative or Key Account Manager. * Apply quality processes. * Other duties not specified herein, as expressly assigned by employer or direct supervisor. **WORKING CONDITIONS:** * Work location: Punta Hermosa and/or Lurin districts. (Mon–Fri: 8:00 AM–5:48 PM; Sat: 8:30 AM–12:30 PM) \- Full benefits \- General Regime (CTS, bonuses, vacations, etc.) * Commuter buses available: From Plaza Norte and VMT/VES/Lurín * Base salary negotiable. * Food card provided: S/150.00 **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.