TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: We are seeking a Customer Service Assistant to handle inquiries, requests, and the support and complaint database, requiring proactivity and strong communication skills. Key Highlights: 1. Experience in telephone or in-person customer service 2. ERP software proficiency (preferred) and help desk operations 3. Strong communication and customer service skills TI, a company primarily engaged in selling management, accounting, invoicing, and commercial software, is seeking a Customer Service Assistant. **Requirements**: 1 year of experience in telephone or in-person customer service, with computer literacy; preferably completing final cycles or having graduated from Computer Science, Information Technology, Systems Engineering, or Software Engineering programs. \- Excellent spelling and writing skills. \- Experience with ERP management systems (preferred). \- Help desk experience. \- Responsible and committed, with excellent **communication and customer service skills**, both written and over the phone. · Proactive, with initiative to solve problems and take on challenges; ability to work under pressure. · Ability to work independently and as part of a team. Working hours: Monday to Friday, 9:00 AM to 6:00 PM; Saturdays, 9:00 AM to 1:00 PM. (On-site) **Responsibilities**: \- Responding to user service inquiries \- Receiving customer requests \- Managing the customer support and complaints database. \- Other related duties as assigned Salary: **S/. 1,400 (Monthly)** MYPE payroll Employment type: Full-time Salary: Starting from S/.1,200\.00 per month Work location: On-site employment