IT Assistant

Description

Job Summary: We are seeking a technology support professional to provide user assistance, manage equipment, maintain systems, and ensure the proper functioning of the IT infrastructure. Key Responsibilities: 1. Technical support for academic and administrative departments 2. Incident management and preventive maintenance of equipment 3. Management of Google Workspace and office productivity tools Professional Qualifications * Professional or technical degree in Computer Science and Informatics or related fields. * Knowledge of hardware, software, networks, and basic computer equipment maintenance. * Proficiency in office productivity tools. * Preferred: Basic or intermediate level of English. Knowledge Profile * Diagnosis, preventive maintenance, and resolution of basic incidents involving computers, laptops, Chromebooks, printers, and audiovisual equipment. * Installation, configuration, and updating of operating systems, programs, and applications. * Proficiency in office productivity tools such as Word, Excel, PowerPoint, and others. * Proficiency in Google Workspace, primarily Gmail, Drive, Docs, Sheets, Slides, and Forms. * Management of inventories, equipment loans, reservations, and technological equipment control. * Familiarity with educational platforms and institutional web applications. * Application of basic information security and data protection measures. Skills Profile by Area * Ability to identify, log, and resolve technological incidents promptly. * Provide technical support to the institution’s academic and administrative departments. * Guide and assist staff in using office productivity tools, virtual platforms, and technological resources. * Manage requests for loan and reservation of technological equipment. * Verify delivery, return, functionality, and condition of loaned equipment. * Maintain up-to-date records of inventory, incident logs, loans, reservations, and maintenance activities. * Prepare basic reports related to support services and equipment availability. * Ability to explain technological procedures clearly, simply, and patiently. * Organize and prioritize requests according to urgency level. * Preferred: Basic knowledge of graphic design and audio/video editing. Attitudes and Competencies Profile * Ethics, responsibility, and honesty in performing duties. * Respect for institutional hierarchies, rules, and procedures. * Timely, clear, and assertive communication. * Initiative and problem-solving ability. * Service orientation and courteous user support. * Ability to work collaboratively in teams. * Organization, punctuality, and task completion. * Empathy, patience, and tolerance. * Adaptability to change and willingness to learn new technologies. * Responsible care of equipment and technological resources. * Confidentiality in handling institutional information. * Commitment to institutional goals. Main Responsibilities * Provide technological support to academic and administrative departments. * Respond to and log incidents related to equipment, software, platforms, and connectivity. * Manage loan and reservation of technological equipment. * Monitor equipment delivery and return, verifying their condition and functionality. * Assist users with Word, Excel, PowerPoint, Google Workspace, and other office productivity tools. * Install and configure authorized software, peripherals, and technological equipment. * Perform basic preventive maintenance tasks on equipment. * Support installation and operation of audiovisual equipment for meetings, training sessions, and institutional activities. * Maintain updated inventory records of technological equipment. * Prepare reports on incidents, loans, reservations, and maintenance performed. * Promptly communicate incidents requiring specialized attention or external vendor intervention. Employment Type: Full-time, Permanent Salary: S/.1,500.00 – S/.1,800.00 per month Education: * Incomplete or ongoing bachelor’s degree (Preferred) Experience: * University education: 1 year (Preferred) Work Location: On-site employment