Collections Executive

Description

Position Summary: As a Collections Executive, you will play a key role in managing customer requests, ensuring timely responses, and maintaining effective communication with insurers and internal departments. Key Highlights: 1. Manages collection requests efficiently and systematically. 2. Ensures a positive experience for both internal and external customers. 3. Uses digital platforms to resolve requests accurately. **Introduction** Welcome to Gallagher—a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing the right thing. We help our clients navigate complexity with confidence—empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job—you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we are better together. Whether you join us in a client service role, in our brokerage division, in our benefits and human resources consulting division, or as part of our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s living the Gallagher Way. **Description** **Are you motivated to ensure agile, systematic, and consistently monitored collections management?** As a **Collections Executive** at Gallagher, you will be instrumental in addressing requests from both internal and external customers, tracking each case, and guaranteeing timely responses in coordination with insurers. **How You’ll Make an Impact** How You’ll Impact:* Ensure collection requests are managed correctly and within agreed timelines. * Track each case to closure, ensuring a positive experience for both internal and external customers. * Maintain clear, courteous, and effective communication with involved departments and insurers. * Handle requests such as payment application, sending paid invoices, early issuance, refund of credit balances, and sending account statements. * Manage procedures related to document reinstatement, debt settlement, and enrollment in automatic debit. * Record and monitor management information to support tracking of KPIs, goals, and service quality. * Use digital platforms and tools to resolve requests accurately. **About You** About You:* Completed university degree or technical studies in Administration, Accounting, Economics, Banking, or a related field. * 2–3 years of experience in collections or similar functions. * Knowledge of insurance and the payment regulations issued by the Superintendency of Banking, Insurance, and Private Pension Fund Administrators (SBS). * Experience with enterprise resource planning (ERP) systems or collections management platforms. * Intermediate-level Excel proficiency. * Proficiency with tools such as Outlook, Teams, and customer relationship management (CRM) systems.