Customer Service Supervisor

Description

Job Summary: We are seeking a Customer Service Supervisor to ensure a satisfactory customer experience during pre-sales and post-sales stages, handling inquiries, requests, and complaints, while identifying opportunities for improvement. Key Highlights: 1. Key role in the comprehensive management of the customer service process. 2. Opportunity to propose improvement actions and design customer loyalty campaigns. 3. Opportunity for growth in a continuously expanding industry. At Asertiva Consulting, we seek talent! Are you ready to take on a new challenge and work for a company committed to continued growth? This could be your opportunity! On behalf of our client—a leading automotive company—we are looking for a **Customer Service Supervisor**. The main purpose of this position is to ensure a satisfactory customer experience during pre-sales and post-sales stages, by timely follow-up on inquiries, requests, and complaints. Additionally, the candidate must identify improvement opportunities and propose initiatives that encourage customers to choose us again. **PROFILE** * Minimum two years’ experience in customer service-related roles. * Experience in customer follow-up and managing dissatisfaction or conflict situations. * Knowledge and application of customer service and post-sales performance indicators. * Intermediate-level proficiency in Microsoft Excel. * We seek an autonomous, professionally discerning individual capable of fully managing customer service operations. **MAIN RESPONSIBILITIES** * Comprehensively manage the customer service process—from initial request receipt through resolution and closure. * Supervise and follow up on inquiries, complaints, and claims received via various service channels. * Coordinate and support the staff member responsible for handling calls and recording customer requests. * Implement tracking mechanisms to assess customer satisfaction levels and overall experience. * Monitor management indicators related to post-sales, response times, complaint resolution, service ratings, and repeat purchases. * Analyze customer feedback and prepare reports to support proposals for improvement actions. * Design customer loyalty, recovery, and reactivation campaigns. * Coordinate with relevant internal departments to provide clear, timely, and consistent responses. * Identify critical situations and manage conflicts while preserving business relationships and the company’s reputation. **CONDITIONS** * Formal employment contract from day one * 100% on-site work mode * Work location: Chorrillos * Excellent growth opportunity in a continuously expanding industry Application Question(s): * Please indicate your salary expectations Work Location: On-site employment