Junior IT Support / Remote

Description

Job Summary: We are seeking a Help Desk Analyst to provide first-level support for corporate applications, equipment, and communications, and to diagnose and resolve incidents. Key Responsibilities: 1. Handle, register, and follow up on point-of-sale incidents 2. Provide first-level support for corporate applications and equipment 3. Diagnose and resolve POS system incidents On behalf of our client, a leading company in the pharmaceutical sector, we are looking for a **Help Desk Analyst** to join their support team. **Requirements** * Technical diploma holder or university graduate in Systems Engineering, Computer Science, Informatics, or related fields. * Minimum 1 year of experience in Help Desk, Technical Support, or Application Support roles. * Basic knowledge of networks and communications. * Experience using ticket and incident management tools. * Experience providing remote support to end users. * Prior experience supporting Point-of-Sale (POS) systems is desirable. * Must reside in Lima, specifically in districts adjacent to La Victoria, as initial training will be conducted in person for 2 weeks. **Responsibilities** * Handle, register, and track incidents reported by point-of-sale locations. * Provide first-level support for corporate applications, computing equipment, and communications. * Diagnose and resolve incidents related to the Point-of-Sale (POS) system. * Escalate cases requiring specialized attention from other support or development teams in a timely manner. * Guide users on the proper use of organizational applications and technological tools. * Track tickets through to resolution and closure, ensuring adherence to established service-level agreements. * Maintain updated documentation of incidents, solutions, and support procedures. **Employment Conditions** * Formal employment with full statutory benefits from day one. * Compensation: S/ 1,400 (gross amount). * Work modality: Remote. * Initial training will be conducted in person at the La Victoria office during the first 2–3 weeks, Monday through Saturday, from 7:00 a.m. to 6:00 p.m. * After the training period, work will be performed remotely. * Occasional in-person attendance is required, as needed for operational requirements or pre-scheduled meetings. * Rotating schedule from Monday to Sunday, within the time frame of 6:00 a.m. to 11:00 p.m., fulfilling a weekly workload of 48 hours and including one rotating day off per week. * Availability to work on public holidays, according to operational scheduling. * The company provides a laptop for job performance. Employment Type: Full-time, Permanent Salary: S/.1,400\.00 per month Application Question(s): * In which district do you currently reside? * Are you currently studying? If so, please share your study schedule. * Is your availability Monday to Sunday (time range: 6:00 a.m. to 11:00 p.m. / 48 hours per week / one rotating day off per week)? * Are you available to attend the first two weeks of in-person training in La Victoria, Monday through Saturday, from 7:00 a.m. to 4:00 p.m.? * Are you available to start immediately? * Do you agree with the salary of 1400 Peruvian soles on formal payroll? * How many years of experience do you have in remote and in-person technical support? Work Location: Hybrid in La Victoria, Lima