Support Advisor

Description

Job Summary: Responsible for installing platforms, managing customer service, escalating incidents, and analyzing and resolving operational risks. Key Highlights: 1. Enterprise platform installation and maintenance 2. Customer service management and issue resolution 3. Operational risk analysis and mitigation **Job Description:** * Install platforms for various business lines and corporate group websites. * Establish customer support teams and provide clear, timely, and friendly responses to resolve operational issues escalated to these teams. * Attend to customers and escalate cases promptly if issues cannot be resolved immediately. * Escalate any system anomalies to the supervisor and Operations Manager. * Analyze operational risks related to established departmental processes. * Resolve potential risks and daily operational issues, and perform appropriate classification according to the established process for this purpose. Employment Type: Full-time Work Schedule: Rotating shifts Work Location: On-site employment Employment Type: Full-time Salary: S/.1,300\.00 \- S/.1,400\.00 per month Work Location: On-site employment