E-commerce Sales Representative

Description

Job Summary: We are seeking a Sales Advisor to provide comprehensive customer support and contribute to customer satisfaction and commercial goals within a growing e-commerce company. Key Highlights: 1. Comprehensive customer support in e-commerce 2. Job stability and long-term career development 3. Opportunity for growth in sales and e-commerce Sales Advisor\- Location: Lima – San Luis Work Mode: On-site – Full-time Compensation: Average monthly salary of S/ 3,500 or more Base salary: S/1500\+ commission (based on sales achieved). ABOUT THE COMPANY We are BuyPal Store, a Peruvian company experiencing continuous growth, specializing in the importation and distribution of products through digital channels, e\-commerce, and marketplaces. We are currently professionalizing our sales team; therefore, we seek talented, responsible, and committed young professionals who desire job stability and long-term development. JOB OBJECTIVE Provide comprehensive customer support throughout the entire purchasing process, including handling inquiries, validating payments, tracking orders, and resolving incidents with clear communication and a service-oriented attitude. Directly contribute to customer satisfaction and achievement of commercial goals. MAIN RESPONSIBILITIES: \- Respond to customer inquiries via digital and in-person channels. \- Update and manage orders in the system. \- Validate online banking payments. \- Monitor accounts receivable. \- Handle complaints and resolve incidents promptly. \- Coordinate with warehouse and logistics teams to ensure accurate shipments. \- Record data and generate reports in Excel. \- Provide commercial support as required by the immediate supervisor. ESSENTIAL REQUIREMENTS \- Minimum 6 months of experience in in-person and/or online customer service. \- Basic\-intermediate Excel proficiency. \- Knowledge of payment validation and order management. \- Availability to work Monday through Saturday on a full-time basis. \- Stable employment history and verifiable references. \- Commitment to punctuality and adherence to scheduled hours. \- Proficient written communication and effective verbal expression. \- Flexibility to cover demand peaks and seasonal campaigns as required by the company. DESIRED QUALIFICATIONS \- Experience in e\-commerce, retail, or call center companies. \- Familiarity with digital platforms, CRM systems, or marketplaces. \- Basic knowledge of commercial coordination. \- Proficiency in body language and professional conduct. KEY COMPETENCIES \- Customer orientation and service mindset. \- Organization, follow-up, and attention to detail. \- Problem-solving ability and performance under pressure. \- Effective communication and accurate writing. \- Commitment to job stability and professional growth. \- Teamwork and operational discipline. WHAT WE OFFER \- Compensation: Base salary \+ commission per completed sale. Average monthly income of S/ 3,500 or more. \- Formal employment registration with statutory benefits. \- Job stability within a growing company. \- Training and defined career path in the commercial/e-commerce area. \- Positive work environment and leadership that respects boundaries. CANDIDATE PROFILE We seek young professionals who value formality, organization, and stable employment. This position is intended for individuals aiming to build a career in e\-commerce sales and who understand that happy customers \= growing business. If you are looking only for temporary employment, this position is not suitable for you. If you seek stability, opportunities to learn, higher earnings based on your performance, and growth within a developing company, we invite you to apply. Salary: S/.1,500\.00 per month Workplace: On-site employment