CUSTOMER SERVICE

Description

Job Summary: We are seeking proactive and responsible customer service personnel to ensure the proper registration, receipt, dispatch, and delivery of parcels, as well as accurate handling of cash transactions. Key Highlights: 1. Efficient, friendly, and prompt customer service. 2. Comprehensive management of parcels and cash-handling operations. 3. Adherence to operational procedures and quality standards. We are currently seeking a customer service representative to join our team. We are looking for a proactive, responsible, and service-oriented individual who delivers efficient and friendly service to our customers, ensuring accurate registration, receipt, dispatch, and delivery of parcels, as well as proper handling of the agency’s cash operations. Job Objective To provide efficient, friendly, and prompt service to the agency’s customers, ensuring correct registration, payment collection, receipt, and delivery of parcels, while complying with the company’s established operational procedures and quality standards. Requirements * Technical or university education in Administration, Commercial Cashiering, Customer Service, Logistics, Computer Science, or related fields. * Minimum 1 year of experience in customer service, cash handling, sales, or similar positions. * Proficiency in Microsoft Office and computer systems at the user level. * Knowledge of issuing payment receipts and cash-handling procedures. * Availability to work on-site. Main Responsibilities * Assist customers by providing information on rates, destinations, operating hours, and services offered by the company. * Accurately register parcels and transactions in the system. * Verify sender and recipient details to ensure proper shipment handling. * Receive and deliver parcels in accordance with established procedures. * Process payments and issue payment receipts. * Resolve basic customer inquiries and incidents. * Track shipment status and provide up-to-date information. * Maintain orderly and current physical and digital documentation of the agency. * Support the control and custody of parcels within the agency. * Comply with the company’s operational procedures and internal policies. Work Location: On-site employment Salary: S/.1,100.00 - S/.1,300.00 per month Work Location: On-site employment