Job Summary: Provide post-sales customer service for Falabella, handling customer requests and coordinating with departments to ensure optimal service. Key Highlights: 1. Multichannel post-sales customer service 2. Interdepartmental coordination for effective solutions 3. Focus on quality standards and service procedures **Job Description** ---------------------- Provide post-sales customer service for Falabella. Serve customers promptly through SAC's various service channels. Serve customers promptly through any service channel designated by the SAC Management, as required by business needs. Register and manage customer service requests according to the corresponding channel. Coordinate with relevant departments to obtain necessary information and responses to deliver optimal customer service. Comply with quality standards and service procedures aligned with the channel used to serve our customers. **Candidate Requirements** -------------------------- * Graduated or final-year student in Business Administration, Industrial Engineering, or related fields * Minimum 6 months of prior experience in Customer Service, Claims, Sales, or Post-Sales areas * Basic proficiency in Microsoft Office * Availability to work occasionally in San Isidro This opportunity is suitable for persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work daily toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together — as One Team — we continuously reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities that keep us at the forefront — driving us to reinvent ourselves and deliver the best shopping experience at every touchpoint with us.
María García
Indeed · HR
María García
Indeed · HR
