PAYMENTS & LOYALTY ASSOCIATE I

Description

Job Summary: We are seeking a professional to ensure efficiency, scalability, and regulatory compliance of payment methods processes, coordinating improvements and implementing changes. Key Highlights: 1. Professional development within a global company with over 160 years of history. 2. Being part of multidisciplinary and diverse teams at BBVA. 3. Focus on continuous improvement and innovation in the financial sector. **Do you want to advance your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are over 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Employment Type:** Regular (Undefined) **What Are We Looking For?** **Responsibilities:** \- Ensure that payment methods business processes (credit cards, debit cards, and payment solutions) are efficient, scalable, and compliant with applicable regulations, corporate policies, and industry standards. \- Coordinate process improvement initiatives, support implementation of regulatory changes, and ensure appropriate operational governance of the payment methods portfolio. * Conceptualize, map, propose, and implement process improvements, preferably within financial services firms. * Functionally define financial system products across their lifecycle (acquisition, activation, usage, collections, retention, renewal), develop test scripts, and participate as an end-user tester. * Understand financial product designs (cards, digital wallets, loyalty programs, payment rails). * Prepare manuals, procedures, guidelines, and circulars. * Knowledge of SBS, BCR, Indecopi, Visa, and Mastercard regulations (a plus). * Handle commercial, process, and risk indicators. * Address SBS observations and Internal Audit findings. * Perform other duties assigned by the leader and drive continuous improvement of the role. **Requirements:** * Graduated in Industrial Engineering, Business Administration, Computer Science, Management, or related fields. * Strong analytical and problem-solving skills. * Excellent verbal and written communication skills. * 3–5 years of experience in processes, regulatory compliance, banking operations, or payment methods. * Experience implementing regulatory changes and coordinating cross-functional projects. * Desired experience in financial institutions, acquirers, card issuers, or fintech companies. * Desired specialization in Process Management, Operational Risk, Compliance, Project Management, or Digital Transformation. * Minimum 2 years of work experience, preferably in financial system/fintech companies in Product, Transformation, Processes, Operations, Operational Risk, or similar areas. * Technical knowledge: Process management and modeling (BPM), operational risk and internal controls, regulations applicable to payment methods and financial services, international card network regulations (Visa, Mastercard, or others), preparation of procedures and functional documentation, and project management. Tools: Advanced Excel, Lean, Six Sigma, or continuous improvement methodologies (desirable), knowledge of agile methodologies (Scrum, Kanban), intermediate or advanced English. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation, and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that enables each person to show their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose and guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration laws or professional regulations applicable to the position in that country. In the event you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, with the understanding that if, for any reason (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the performance of the position in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.