Sales Quality Analyst - Lima Peru

Description

Job Summary: The Quality Sales Analyst will support the evaluation of internal processes and the improvement of customer service quality, contributing to the prevention of misconduct. Key Responsibilities: 1. Develop audits and controls to improve processes 2. Propose improvements to existing commercial processes 3. Conduct validations and follow-ups to mitigate risks **Bold** Our company was founded in May 2019 by an exceptional team with unique experience; the founding group includes the creators of PayU Latam and other companies specializing in financial technology. We are building payment and banking solutions for micro, small, and medium-sized enterprises (MiPymes), independent professionals, and entrepreneurs in Colombia. Currently, we have over 450\.000 registered customers on our platform and have raised over USD $120 million in domestic and foreign investment funds. We are one of the fastest-growing fintech startups in Latin America. Bold is a fintech that provides a payment solution for micro-entrepreneurs to accept debit card, credit card, and e-wallet payments via POS terminals and payment links. However, Bold’s vision extends beyond being merely a payments company—we are working to become a comprehensive financial and technological services platform for small businesses in the country, complementing our core payment and banking offerings with additional software products aligned with our overall value proposition. Bold’s mission is to unlock the potential of entrepreneurs. At Bold, we firmly believe that we can help small entrepreneurs grow their businesses by offering tailored, user-friendly, and accessible financial and technological services. At Bold, we define the following values as the pillars of our organizational culture: Mastery, Critical Thinking, Teamwork, Sense of Urgency, Openness, and Customer-Centricity. For more information about Bold, please visit our website: https://bold.co **The Role** As a **Quality Sales Analyst**, you will be responsible for supporting the evaluation of internal processes and improving the quality of both internal and external customer service, thereby contributing to the prevention of misconduct and continuous improvement. **Your responsibilities will include:** * Developing audits, monitoring activities, and controls to improve processes and deliver industry-leading service. * Proposing improvements to existing commercial processes. * Contributing to the sustainable development of sales flow across Hubs, SMB, and Enterprise sales channels. * Analyzing data to identify trends and opportunities for process improvement. * Conducting on-site audits at merchants affiliated with Bold nationwide. * Performing validations and follow-ups on internally identified misconduct to mitigate risks. * Delivering training and innovative tools to strengthen commercial concepts. * Maintaining up-to-date documentation for the quality management system. **Benefits** ‍ ️ Full EPS (health insurance) coverage Indefinite-term employment contract Competitive salary ‍ Hybrid work model Culture of learning and growth ️ Additional days off beyond standard vacation time Vision care allowance * Professional or final-semester student in administrative fields, engineering, human resources, or related disciplines. * Minimum 1 year of experience in process documentation, control creation, and monitoring. * Demonstrable experience in commercial roles or projects and/or customer service. * Proficiency in Microsoft Office Suite and Looker Studio. * Adaptability to change. * Knowledge of internal fraud (desirable). * Knowledge of AWS (desirable). * Willingness to travel to other cities (travel expenses covered by Bold) or occasionally visit merchants in your city of residence (additional transportation allowance). *At Bold, talent has no labels. We foster an inclusive and accessible workplace for everyone and ensure an equitable selection process. If you require any reasonable accommodation to participate in the hiring process, please let us know when applying.* **Personal Data Processing Authorization** By submitting your application and providing your personal data, and in compliance with current personal data protection regulations, you unambiguously and voluntarily authorize the processing of your personal data, in accordance with the purposes outlined in Bold Companies’ Personal Data Processing Policy, available on their websites: https://bold.co and https://boldcf.co. As the Data Subject, you are entitled to the rights established under Law 1581 of 2012 and any complementary or modifying regulations, particularly the rights to access, update, correct, or request deletion of your data, and to revoke the authorization you have granted for the use of your personal data. To exercise your rights as Data Subject, Bold Companies provide the following contact channels: For Bold.co and Bold Capital cases: Email: soporte@bold.co, Bold Chat: https://bold.co/, Phone: 60(1\) 508 5776 For Bold CF cases: Email: soporte@boldcf.co, Bold Chat: https://boldcf.co, Phone: 60(1\) 254 3084