Customer Care Analyst

Description

Job Summary: Customer-oriented professional ensuring excellence in the order-to-cash process, managing orders, and developing collaborative plans. Key Highlights: 1. You will lead the end-to-end order and merchandise delivery cycle. 2. You will design and implement joint strategies with key customers. 3. An environment where people of all backgrounds, genders, or orientations are celebrated. Hello, we are L’Oréal. We don’t just build brands—we’re redefining how the world experiences beauty (and it takes many great jobs to make that happen). Intrigued? Keep reading—this could be the opportunity you’ve been looking for. A Day in the Life You will ensure excellence in the order\-to\-cash process, order management, and development of collaborative plans for key customers, working in close alignment with various business functions. * Operational Management: You will lead the end-to-end order and merchandise delivery cycle. * Collaborative Plans: You will design and implement joint strategies with key customers. * Continuous Improvement: You will analyze KPIs to identify efficiencies and propose optimizations. What We’re Looking For We seek professionals with strong customer orientation, proactivity, and analytical capability. * Graduates with less than 2 years of experience in related roles. * Intermediate/advanced Excel skills and Power BI (SAP is a plus). * Intermediate English proficiency. * Key competencies: Customer Care Management, Data Analytics, Project Management, Effective Communication, Problem Solving. What’s in It for You * A place to step out of your comfort zone and grow beyond your potential. * Real responsibility from day one—no one sits on the sidelines at L’Oréal. * An environment where people of all backgrounds, genders, or orientations are celebrated. * A place where you can contribute to something bigger! Who We Are Join L’Oréal, the world’s No. 1 beauty company. Our Operations and Supply Chain team designs and delivers the most agile, efficient, and sustainable solutions to connect with our consumers worldwide. We are committed to ensuring inclusive recruitment processes and advocating for the ethical and equitable hiring of every candidate, strictly prohibiting discrimination.