Job Summary: We are seeking top talent for professional internships in Technical Support and Networks, providing technical assistance and maintaining network infrastructure. Key Highlights: 1. Provides technical assistance to internal and external customers. 2. Maintains customers' network infrastructure. 3. You will work in an innovative solutions and services environment. **Job Description** At CTIC, we are looking for the best talent to carry out your professional internship in Technical Support and Networks, on-site. You will provide technical assistance to customers and internal and external users, as well as maintain customers' network infrastructure—both on-site and via the company’s remote support tools. You will work in an innovative solutions and services environment for our clients across diverse industry sectors, delivering added value and contributing to business transformation. **Requirements:** * Graduate of Computer Science, Informatics, Networks, Communications, Systems Engineering, Information Technology, or related fields for this position. * Studies in Windows Server Administration and server virtualization. * Studies in Computer Networking, connectivity, and structured cabling. * Experience performing on-site technical support activities. * Knowledge of customer service and technical support; help desk; technical support technician; technical support assistant; IT support assistant; or Service Desk support. * Knowledge of preparing technical specifications for IT goods or services. * Advanced office software proficiency (Word, Excel, PowerPoint, and others). * Intermediate spoken and written English (Desirable). * Knowledge of networking domains (LAN, WAN, TCP/IP, etc.). * Knowledge of operating systems (Windows, Linux, etc.) and network protocols. * ITIL Foundation certification (desirable). * Availability to travel within Metropolitan Lima. **Required Skills:** * Communication skills: Ability to clearly and simply explain technical concepts to users with varying levels of knowledge. * Problem-solving skills: Ability to analyze complex problems, identify solutions, and implement them effectively. * Organizational and management skills: Ability to manage multiple tasks and priorities while keeping documentation up to date. * Customer service attitude: Empathy, patience, and user satisfaction orientation. * Teamwork: Ability to collaborate effectively with other professionals. **Benefits** * 100% on-site work. * Professional internship agreement according to law. **Please complete the following mandatory form to finalize your application process:** **https://forms.cloud.microsoft/r/7yfZSdrFYE** **(Failure to complete it will disqualify you from the selection process.)** Employment Type: Full-time, Permanent Salary: S/.1,200.00 \- S/.1,400.00 per month Application Questions: * What is your salary expectation? * Do you have 2 years of experience working with networks and servers? * Do you have 2 years of experience working as a Help Desk technician? * What is your level of English? (Listening, speaking, writing) * Do you have experience coordinating with foreign suppliers or clients in English? * Did you complete the mandatory application form? https://forms.cloud.microsoft/r/7yfZSdrFYE If not completed, your application may not be reviewed. Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
