Commercial Executive

Description

Position Summary: Provide warm and professional customer service for laboratory-related matters, coordinating sample collection and managing inquiries. Key Highlights: 1. Warm and professional customer service 2. End-to-end laboratory process management 3. Resolution of customer inquiries and complaints **Description** **Offer** -------------------------- Provide warm and professional customer service to clients in laboratory-related matters. 1\. Send virtual results to reference laboratories. 2\. Coordinate home-based sample collection, collection at authorized sites, and collection at designated sampling locations. 3\. Register client service orders according to established procedures. 4\. Receive customer inquiries via telephone. 5\. Prepare departmental reports based on services rendered. 6\. Perform ancillary duties related to the position. 7\. Monitor registered service orders to ensure fulfillment of value proposition commitments. 8\. Support resolution of customer complaints, billing issues, or other customer observations. **Requirements** **Candidate** ------------------------------ * + University degree in Marketing, Business Administration, Industrial Engineering, or related fields. * + 2 or more years of experience in commercial areas within the healthcare or intangible services sector. Health insurance knowledge is preferred. * + Intermediate-level Office software proficiency **Selection** **Process** ---------------------------- The selection process is conducted through Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About** **Us** ---------------------- Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We pursue continuous innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, with over 14,500 employees. At Auna, we implement a people-centered, comprehensive health care model — the most important pillar of our mission. **Our** **Benefits** --------------------------- * Medical insurance * Training programs and courses * Wellness activities * Meal subsidy * Product discounts