Client Specialist

Description

Summary: The Client Specialist guides prospective clients through the enrollment process after attorney consultations, building relationships and providing essential information. Highlights: 1. Opportunity to help people navigate difficult life moments 2. Focus on building relationships and empathetic communication 3. 100% remote position within a collaborative team **Client Specialist** **Position: Global Contractor \- Full\-Time** **Compensation:** $7/hr **Join a Firm That Changes Lives** At Sessoms Law Group, we believe the practice of law is about more than winning cases. It is about restoring hope, protecting families, and helping people navigate some of the most difficult moments of their lives. Our mission is simple: To provide brilliant legal solutions to people with Immigration, Personal Injury, and Criminal cases. Everything we do is guided by our commitment to delivering: Trusted Legal Guidance. Tailored Legal Solutions. We are seeking a Client Specialist who is passionate about helping people take the next step after meeting with one of our attorneys. This is not a cold\-calling or high\-pressure sales position. Instead, it is an opportunity to educate, build confidence, remove barriers, and help prospective clients move forward with the legal representation they need. The Client Specialist serves as the bridge between the attorney consultation and client enrollment. Success in this role comes from building relationships, communicating with empathy, and helping prospective clients make informed decisions. This is a 100% remote position and reports directly to the Director of Client Engagement. **Our Core Values** Every member of our team is expected to live these values each day: * Always Professional * Adversity Is an Opportunity * Integrity * Give More Than Expected * Growth Is the Minimum Requirement * Extreme Ownership If these values resonate with you, we'd love to meet you. **Position Summary** The Client Specialist is responsible for converting qualified consultations into retained clients by providing an exceptional client experience after the attorney consultation. The attorney is responsible for providing legal advice and recommending the appropriate legal strategy. The Client Specialist is responsible for guiding prospective clients through the enrollment process, answering non\-legal questions, explaining representation agreements, discussing payment options, overcoming objections, following up consistently, and ensuring prospective clients feel supported throughout their decision\-making process. This position requires excellent communication skills, emotional intelligence, professionalism, and the ability to build trust with individuals who are often facing stressful and life\-changing situations. **Essential Duties and Responsibilities** * Follow up with prospective clients immediately after attorney consultations. * Build rapport and maintain strong relationships with prospective clients throughout the enrollment process. * Answer non\-legal questions regarding the firm's services, process, timelines, fees, and next steps. * Explain attorney recommendations without providing legal advice. * Present representation agreements and assist clients with completing electronic signatures. * Discuss payment options and available payment plans. * Successfully overcome client objections through education and relationship\-building. * Maintain consistent follow\-up until the prospective client makes a decision. * Track all communication and follow\-up activities within the firm's case management system. * Coordinate with attorneys, legal assistants, accounting, and intake to ensure a seamless client experience. * Ensure all required enrollment documents are completed accurately. * Meet and exceed monthly conversion, revenue, and client satisfaction goals. * Participate in daily team meetings, coaching sessions, and sales training. * Maintain confidentiality and professionalism in every client interaction. * Provide a concierge\-level client experience from consultation through onboarding. **QualificationsRequired** * Minimum of 3 years of experience in sales, client engagement, client success, admissions, legal intake, or consultative sales. * Demonstrated success closing high\-value services. * Excellent verbal and written communication skills. * Strong active listening and objection\-handling abilities. * Highly organized with exceptional follow\-up skills. * Ability to manage multiple prospective clients simultaneously. * Comfortable discussing legal fees and payment options. * Ability to work independently in a fully remote environment. * Experience using CRM or case management software. * Fluency in English and Spanish (spoken and written). **Preferred** * Experience working in an immigration, criminal or personal injury law firm. * Experience in legal intake or legal sales. * Experience selling professional services. * Experience using legal case management software. **Key Performance Indicators (KPIs)** Performance will be measured using objective metrics including: * Consultation\-to\-enrollment conversion rate * Revenue generated * Representation agreements signed * Average follow\-up response time * Client satisfaction scores * Follow\-up completion rate * Payment collection percentage * Accuracy of CRM documentation * Professionalism and adherence to firm procedures **What We're Looking For** The right candidate: * Naturally builds trust with people. * Is an exceptional communicator. * I enjoy helping people make important decisions. * Is confident discussing financial commitments. * Is resilient and handles objections professionally. * Takes ownership of every consultation. * Follow through consistently. * Is highly organized and detail\-oriented. * Thrives in a goal\-driven environment. * Works collaboratively with attorneys and staff. * Is coachable and committed to continuous improvement. **Why Join Sessoms Law Group?** Every consultation represents someone looking for hope during one of the most difficult moments of their life. As a Client Specialist, your ability to connect with people, answer their questions, and help them move forward can have a lasting impact on individuals and families. You'll join a collaborative team that values professionalism, accountability, and continuous growth. We invest heavily in training and development because we believe our people are our greatest asset. If you're passionate about helping people, enjoy building relationships, and thrive in a performance\-driven environment, we'd love to meet you. **How to Apply** Please submit: * Resume * Cover Letter explaining why you're interested in joining Sessoms Law Group and how your experience aligns with our mission and core values. You can also send this to sebastian@slglawusa.com Qualified candidates selected for interviews will participate in a structured interview process that includes communication exercises, objection\-handling scenarios, sales assessments, and an evaluation of cultural alignment with the firm's mission and values. We look forward to meeting professionals who are committed to helping clients confidently take the next step toward resolving their legal matters. Job Type: Full\-time Pay: S/.3,000\.00 \- S/.4,000\.00 per month Language: * English (Required) * Spanish (Required) Work Location: Remote