Description
Job Summary:
This multifunctional role encompasses daily operational management of the hotel, as well as support in sales and customer service, ensuring efficiency and guest satisfaction.
Key Responsibilities:
1. Comprehensive management of hotel operations and customer service.
2. Supervision of hotel cleaning and supply replenishment.
3. Support in sales, booking, and resolution of customer inquiries.
Perform check-in and check-out procedures.
Supervise room cleaning and cleaning of other hotel areas.
Handle petty cash.
Submit requisitions to ensure the hotel is consistently well-stocked.
Support responses to sales and booking chats.
Assist in customer service operational areas as needed.
Provide immediate resolution to customer inquiries.
Organize staff schedules.
Perform additional duties as assigned by the direct supervisor.
**Experience and Qualifications:**
Completed technical or university education in hotel services administration, hospitality and tourism administration, business administration, or related fields.
Minimum 1 year of experience.
Intermediate-level proficiency in Microsoft Office and Excel.
Intermediate English.
Booking.
Availability to work 48 hours per week on rotating shifts.
Electronic invoicing management.
POS system knowledge.
Salary: S/.1,500.00 - S/.2,000.00 per month
Work Location: On-site employment