Customer Service

Description

Job Summary: We are seeking a customer service professional with a service-oriented mindset, empathy, and excellent communication skills to manage interactions and coordinate with teams. Key Highlights: 1. Genuine vocation for service and authentic empathy toward customers. 2. Excellent verbal and written communication, with strong problem-solving capabilities. 3. Experience handling demanding customers and commercial proficiency. Autovans is looking for someone with a true service vocation, genuine empathy, outstanding communication skills, and the ability to build trust with our customers. If you are the type of person who knows how to listen, solve problems judiciously, and make customers feel well attended, we want to meet you. On-site work – Miraflores **WHAT WILL YOU DO?** Customer service via WhatsApp, phone calls, and in person. Scheduling and follow-up of appointments. Resolving inquiries and complaints with empathy and sound judgment. Following up with pending customers. Recording and managing information. Coordinating with technical staff and advisors. Delivering a warm, professional, and organized customer experience. **REQUIREMENTS (IMPORTANT)** \-Minimum 2 years of REAL customer service experience. \- Excellent verbal and written communication skills. \- Strong WhatsApp writing skills. \- Ability to handle demanding or difficult customers. \- Organization, speed, and sound judgment for prioritization. \- Commercial ability (building trust and assisting in appointment conversion). \- Basic/intermediate Excel and system operation skills. WE HIGHLY VALUE EXPERIENCE IN: automotive workshops clinics premium services after-sales service consultative call centers DO NOT APPLY IF: \- You only want to reply to messages without engagement. \- You cannot handle pressure. \- You lack genuine empathy toward customers. \- You struggle to communicate clearly. WE OFFER \- Fixed salary: S/1,500 \- Performance bonus: S/500 to S/1,200 · Send CV to: consultoria.arkadia@gmail.com · Send CV to: 946145363 – 955538961 Salary: S/.1,500\.00 \- S/.2,300\.00 per month Workplace: On-site employment