NOC Supervisor

Description

Summary: This role supports the NOC team with day-to-day tasks, reports, performance, and monitoring tool administration, ensuring efficient operations and team development. Highlights: 1. Provide on-site support to NOC engineers and handle complex escalations. 2. Lead team decision-making for critical situations impacting business continuity. 3. Administer NOC monitoring tools like Solarwinds, ICINGA, and Kibana. **Presencial**epay SV, IT, NOCJornada completa Antiguo Cuscatlán, La Libertad, El Salvador **Descripción** --------------- In charge of supporting the team on the day\-to\-day tasks regarding reports, performance, development, administration and improvement of monitoring tools. * Provide on\-site support to the NOC engineers to ensure the different tasks are being executed according to the standards, metrics and SLAs established for the department. * Act as support for complex escalations for product \& production issues. o Lead the team towards accomplishing solid \& comprehensible escalations to internal \& external parties, well done troubleshooting, excellent problem analysis, etc. o Enforce the team’s decision making for critical situations impacting the business continuity. * Create and work performance reports for team members and management. * Responsible of keeping track of NOC technician’s performance and development plans o Work with engineers to identify improvement and development areas, provide feedback, set improvement timeframes and facilitate the resources needed to accomplish objectives. o Schedule and conduct feedback sessions (1 on 1’s) on a regular basis with members of the team. * Follow up on performance development on a regular basis. Identifying their weaknesses and work with them towards improvement * Handle NOC technician’s performance reviews and yearly objectives. o Constants follow up to make sure goals are reachable and accomplished. * Look constantly for development as well as continuous improvement for the entire team. * NOC monitoring tools administration o Guarantee the NOC team has everything they need in terms of monitoring, to make sure their job is performed the best possible. o Main tools: Solarwinds \| ICINGA \| Kibana \| Uptrends among others. o Monthly patching administration § Monthly calendar creation § Patching cycles monthly distribution among the different NOC Seniors § Ensure all different patching cycles are executed in alignment with the documented standards. o Monthly SQL reconciliation administration Lead monthly patching \& SQL reconciliation procedure walkthroughs with internal \& external auditors as needed **Requisitos** -------------- * Microsoft SQL (Basic queries) * Microsoft Server o Basic windows server : 2008 \-2022 administration o Monitoring windows server o Troubleshooting OS level issues § DNS \| DHCP \| IIS * Monitoring Solutions o Solarwinds \| Opsgenie \| ICINGA \| Uptrends \| KIBANA /ELK * Fluent in English (Advanced) o Ability to communicate effectively over the phone or video conference o Formal documentation tasks in English is required * Other technical skills desired o VMWare § Basic understanding of VMWare and experience o Networking § Understanding of TCP/IP o Security § Familiarity with PCI and SOX o Azure o AWS ITIL Framework **Prestaciones** ---------------- 40 hours per week Life insurance 100% covered 50/50 Health insurance (optional) 50/50 Half scholarships (optional) Annual salary appraisal Internal savings and credits association Christmas bonus above the law Other benefits If you are ready for this amazing opportunity, apply with us!