NOC Technician

Description

Summary: We are seeking a NOC Technician to join our team, focusing on monitoring functions and providing Tier1 support for Point of Sale solutions in a production environment. Highlights: 1. Collaborative environment supporting new business and existing systems stability 2. Primary point of contact for business entities 3. Opportunity to work with various monitoring tools and platforms **On\-site**epay SV, IT, NOCFull time Santa Tecla, La Libertad Department, El Salvador **Description** --------------- We are looking for NOC Technicians to be parto of our team! The position works in a collaborative environment to support both new business initiatives and the stability of existing systems. Aiming to fill a position that will focus on Monitoring Functions as a primary role and provide Tier1 level of support to our current Point of Sale solutions in Production environment. ***Responsibilities:*** o Identification of the issues by using the different monitoring tools for the different platforms o Lead communication (internal communication, bridges) between our teams, also including external communications to our Vendors and Customers o Tier1 troubleshooting support for production \& product business outages aiming to mitigate or resolve issues impacting regular operation. o Primary point of contact for all business entities o Review all standard SQL schema changes to make sure proper procedures are followed. o Follow up with internal development team as needed. o Respond and plan for service outages **Requirements** ---------------- * Able to work in a fast\-paced environment and analyze/troubleshoot complex problems. o Be part of a 24/7\-team to cover business needs. o Ability to work a flexible schedule. Educational and other technical Associate degree or bachelor’s degree in Computer Science, Engineering, Information Technology or any other related discipline Intermediate to high knowledge on the following areas: * Microsoft SQL Server – SSMS Basic queries * Microsoft Server Environment o Basic Windows Server 2008/2012/2016 administration o Monitoring Windows Server o Troubleshooting OS level issues § DNS \| DHCP \| IIS * Monitoring Solutions o Solarwinds \| ELK \| ICINGA Other technical skills desired * VMWare o Basic understanding of VMWare * Networking o Understanding of TCP/IP o CCNA certification is a plus * Scripting experience using Bash, Batch files or PowerShell * Security o Familiarity with PCI and SOX * ITIL or Cobit5 Frameworks **Benefits** ------------ 40 hours per week Weekends off, Monday to Friday from 8 am to 5 pm. Hybrid work, only 2 days from the office. Life insurance 100% covered 50/50 Health insurance (optional) 50/50 Half scholarships (optional) Annual salary appraisal Internal savings and credits association Christmas bonus above the law Other benefits If you are ready for this amazing opportunity, apply with us!