Administrative Technician

Description

Position Summary: This Receptionist / Administrative Assistant role ensures first-point patient contact and provides administrative and scheduling support to management, aligning with human warmth and institutional excellence. Key Highlights: 1. Manages patient admissions and orientation. 2. Promotes and advises on physiotherapy treatments and services. 3. Provides administrative and scheduling support to management. JOB DESCRIPTION: ADMINISTRATIVE ASSISTANT / RECEPTIONIST I. POSITION IDENTIFICATION * Position Title: Receptionist / Administrative Assistant * Department / Unit: Support Unit / Administration * Reports To: Administrator / General Management II. POSITION MISSION To ensure first-point patient contact through efficient admission management, daily service revenue collection, and administrative and scheduling support to Administration and General Management, aligned with human warmth and institutional excellence. III. SPECIFIC FUNCTIONS * Admission and Triage Management: Receive and orient patients attending the physical medicine and rehabilitation service. * Document Control: Open and update data in administrative files (medical histories or admission records). * Active Promotion and Offering: Actively promote and offer treatment packages, physiotherapy campaigns, and available center services to new and returning patients. * Commercial Advisory: Clearly and thoroughly inform patients about the clinical, economic, and treatment continuity benefits offered by institutional packages. * Sales Closure and Customer Retention: Guide the sales process to final closure, manage patient objections, and ensure payment or authorized financing for sessions. * Customer Follow-up: Conduct post-consultation follow-up with interested patients to finalize acquisition of therapy programs recommended by medical staff. * Human Resources: Assist in monitoring staff entry and exit, and report incidents to Administration. * Scheduling Logistics: Schedule and confirm medical and therapy appointments according to established time availability. * Operational Financial Management: Prepare daily income and expense reports for Administration. * Trusted Support: Directly assist Administration and General Management with telephone calls, scheduling, and correspondence receipt/sending. Position Type: Permanent Salary: S/.900.00 - S/.1,200.00 per month Work Location: On-site employment